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Fox Self Storage Newport
- Self Storage
- Newport, TOF
About this business
Location details
25, Leeway Ind Estate, Newport, TOF, NP19 4SL, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
All of the staff at Fox storage was really helpful polite and professional. My only suggestion would be to consider opening on Sundays/Bank Holidays even if for mornings to provide more flexibility to access your storage. The only other aspect would be the cost post initial month which I feel is excessive and would stop me using Fox again in the future.
Business response:
We acknowledge your feedback regarding the opening hours and pricing. Thank you for sharing your experience with us.
Only need the storage for a short period. After talking to Sean and Tom they helped me make a decision on the right facility for my needs. They were extremely efficient and professional. The facilities were immaculate and I am confident my possessions are safe and secure with easy access. Thanks
Business response:
We are thrilled to hear about your positive experience at Fox Self Storage Newport. Thank you for sharing your feedback with us.
Arranging storage was straightforward from obtaining a quote to using the facility. All the staff have been professional friendly and helpful. My one disappointment was that the facility wasn’t open on Sunday and Monday (Mayday bank holiday weekend). I was completing a house sale on 6 May and having access the full weekend before would have been so helpful. I assumed it was and should have checked.
Business response:
Thank you for your feedback, which is valuable to us, and we appreciate you bringing this matter to our attention. We strive to provide the best possible experience for our customers, and we will take your comments into consideration.
Very good service, James assisted us well and gave clear advice and will be taking a unit.
Business response:
We appreciate your positive feedback, Helen. Thank you for choosing Fox Self Storage Newport.
Honesty and good service
Business response:
Thanks for your positive feedback, Damien. We deeply respect your honesty and good service experience at Fox Self Storage Newport.
Excellent storage facility with easy access. The staff were very helpful and informative. Highly recommended.
Business response:
We are absolutely thrilled to hear about your excellent experience at Fox Self Storage Newport. Thank you for the positive feedback!
Very easy to book the unit. Very clean. I would have given it 5 stars but there are only 3 small trolleys so I had trouble loading a bed frame. There are also not enough trolleys so you have to wait for one to become available.
Business response:
Thank you for bringing this to our attention. We apologise for the inconvenience with the trolleys and will look into adding more for our customers. We appreciate your feedback and hope to improve your experience in the future.
The whole process from initial enquiry through to delivery of storage items was fully explained and professional. The agent (James) kept me informed throughout the build up to completion of the licence arrangement. The locker that was demonstrated to me during my initial visit was reserved for me to use some 3 weeks later. Handling carts were available to help move my storage items to the locker. The Fox team was excellent throughout and I am very grateful.
Business response:
We are thrilled to hear about your positive experience with Fox Self Storage Newport, David. Thank you for sharing your feedback and for choosing us for your storage needs. We appreciate your kind words and look forward to serving you again in the future.
Brilliant service and communication, from initial phone call to first trip down. Nothing was an issue and he did all he could to help and speed up my hiring of the storage and not to delay me in my move. Very polite and helpful!
Business response:
We're thrilled to hear about your positive experience, Phillip! Thank you for choosing Fox Self Storage Newport. If you ever need assistance in the future, don't hesitate to give us a call at 01633 280080.
Frequently asked questions about Fox Self Storage Newport
How is Fox Self Storage Newport rated?
Fox Self Storage Newport has a 4.9 star rating with 97 reviews.
When is Fox Self Storage Newport open?
Fox Self Storage Newport is open now. It will close at 5:30 p.m.