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684 Benicia Dr, Santa Rosa, CA, 95409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My husband recently was in Friend's House for rehab after a hospital stay. We were very pleased with the kind and concerned staff and their care and concern for the patients. It is in a lovely setting and it is possible for patients to go outside and enjoy nature, a real plus. I would recommend Friend's house to anyone seeking a good environment for their loved ones.
I spent three months in the Health Care Unit last year, for therapy; and returned 12/8/13, to be monitored for another condition. I had not been in a long-term facility before, but had heard that FriendsHouse was "the best in town". Except for minor oversights and inconveniences, I can't fault the care I have received here. The therapists and nurses are highly professional, and the aides, housekeeping and maintenance people are attentive and helpful. I don't understand why Yelp recommended a review by a family member, la... read more
Words cannot describe the care my mother was given at "Friend's House". I would highly recommend this facility.....great staff, clean, good food and superior rehab program. If you need to be in this type of home, I recommend this one
My father in law was a generally pleased occupant. I visited he and his wife many times in their last 3-5 years or so. I shared many meals with them and although they were pleased, I was very disappointed by the quality of the food--really horrible. Also, the limitations on the space allowed are profound. No one person allowed to live in a 2-bedroom apt, no matter their willingness or ability to pay. I have heard good things about their newer assisted living premises, but reviews do not seem to support that impression. I am... read more
Business response:
Thank you for taking the time to leave a review. We would welcome the opportunity to learn more about your experience. Please reach out by email to communications@frontporch.net.
A friend ended up here for several months in the rehab/skilled nursing facility. I was not impressed. If you have special needs, they will not be answered well, if at all. It was clear from the start that staff convenience & their previous schedule was more important than patients' needs. The facility is noisy, with too many people coming & going, talking in loud voices. The facility is not scent-free even though they claim to be. The CNA staff was truly exceptional, for the most part; they were the ones who paid close at... read more
My Father was in Friends House a little over a year ago. He was sent there after being hospitalized because he was weak after a short illness in the hospital and needed to go to a rehab facility to get his strength up to be able to go home. I went to visit him the first day and I found him in bed, when I asked why he wasn't sitting up in a chair they informed me my Dad asked to be in bed. I said well he is here to get his strength back and I don't believe lying in bed is going to help. I said to my Dad "let's go for a wa... read more
I cannot tell you how disappointed we were with Friends House. In years past we had heard wonderful things about it so when our friend was able to be transferred there from Memorial Hospital two weeks ago, we had high expectations. We visited her (she is 94 and an energetic and charming woman) the day after she checked in. Disaster! She had not been given any of her meds or oxygen as directed by her doctor. Because of her age we were terribly concerned but could find no one to help us. She checked out as soon as she could, n... read more
Business response:
Dear Mr. Z, We sincerely hope your friend is well on her way to recovery. I'm afraid the law prevents us from administering prescription medicine without signed orders from the patient's doctor and without verifying that the medicine brought in with the patient matches the doctor's prescription. We urge you to help your friend get set up to avoid this kind of nerve-racking wait in the future. We'd be happy to show you how to do that. ~Travis Staples, Executive Director of Friends House
I have known of Friends House for many years because I am a Quaker. It is not what it used to be. It is now run by a corporation called Pacific Retirement Services. The Skilled Nursing Facility does not run well at all. My mother stayed here and the Director of Nursing did not get to know our family. She didn't come to the meetings to talk about my mother's care (and it is a very small facility so I'm sure she had the time). Also, the Director of the entire community doesn't seem to be someone that cares about the elde... read more
Business response:
Dear Sir or Madam, I'm surprised and disappointed that you weren't satisfied with your family's experience at Friends House. Resident care is absolutely our highest concern, which is why we've partnered with Pacific Retirement Services. Please feel free to contact me directly at tstaples@retirement.org so I can investigate your situation. ~Travis Staples, Executive Director of Friends House
Friends House has a 4.2 star rating with 41 reviews.
Friends House is closed now. It will open tomorrow at 8:00 a.m.