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Future Nissan of Folsom
- Car Dealers
- Folsom, CA
About this business
Location details
12610 Auto Mall Cir, Folsom, CA, 95630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
I have tried and tried to write review here from my eye phone and find Lt grey text on white background poor design choice.
Business response:
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Took my Nissan in because the front camera emergency warning light was on. Was told $210.00 for diagnostic only (excessive charge for plugging into a computer that tells them what is wrong). After diagnostic, was told over $2,000.00 to repair. Repair was not essential. Car was safe to drive. Told to toggle off the warning screen, which I already knew. Total rip off. A couple days later, I find out that Nissan has known all along about the camera problem on several years & models of vehicles, but is not issuing a recall!!! Wh... read more
Business response:
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.
They are not equipped to process DMV transactions in a timely manner like reputable car dealers who use the direct DMV electronic transfer of ownership process. The dealer is not upstanding and does not respond to customers who ppreviouly The dealership does not answer telephone calls and when you leave a message they do not respond. I would not advise anyone to buy a vehicle from this company!!!!!!!!
Business response:
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.
With the exception of major maintenance items, I am no longer going to be taking my car to the dealer for service. Paying hundreds of dollars of an oil change is ridiculous and there are other options that are doing the same service for a fraction of the price. I'm also disappointed that there was note for a part breaking in the car and no schedule to follow up and issue the repair. My vehicle has an extended warranty and choosing not to schedule the repair seems like a choice to try and run down the warranty and just charge... read more
Business response:
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.
Not knowledge, whatever questions I asked no single straight answers， lots of not sure,maybe
Business response:
Thank you for taking the time to share your feedback. I'm sorry to hear that your experience didn't meet your expectations. We strive to provide clear, honest communication, so it's disappointing to hear that you left without the answers you were looking for. I'd appreciate the opportunity to learn more about your visit and answer any questions you may still have. Please feel free to reach out to me directly. Jason Griffin General Manager Folsom Lake Nissan jason@folsomlakenissan.com 707-752-1708 Thank you again for your fee... read more
I waited for 3 hours just 5o chanmge the oillwhich should have taken nonmore 6han an hour
Business response:
We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Addison was great and he felt the same way about the technicians reason for the vibration at the front-end of my truck. The tech said the vibration was due to faulty lugnuts? Faulty lugnuts! xxx? I'm looking at Addison he's shaking his head I'm like well so what this is warranty work . Fix my truck. They wanted me to buy a set of lugnuts for 200 bucks then put them on myself and bring the truck back so they can take another look. I have no time I gotta work I got a job to do I got my kids to drive to school ! Meanwhile the v... read more
No complaints about their staff, who werecompletely professional and courteous. But my issue was not resolved. I am unable to charge my car at the brand new charging stations at my worksite with the State of California. Everyone else can use the chargers and the Facilities people told me they haven't received a report from anyone else about not being able to charge their cars there. I went to Future Nissan of Folsom to have them look at the issue. They did a lot of diagnostics and tried using their chargers, said everything ... read more
Business response:
Joseph Maruca, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at (916) 608-5300 to speak to our manager directly.
This was a cash payment for the car that was ready to pickup and the transaction took 8 hours. We just sat there all day waiting for no apparent reason.
Business response:
Thank you for your business! We apologize for the wait time. We will get better!
Frequently asked questions about Future Nissan of Folsom
How is Future Nissan of Folsom rated?
Future Nissan of Folsom has a 4.6 star rating with 5,230 reviews.
When is Future Nissan of Folsom open?
Future Nissan of Folsom is closed now. It will open at 8:30 a.m.