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11230 Sorrento Valley Road, Suite 130, San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:30 p.m. | |
| Sun | Closed |
I hate coming to the dentist most of the time because of poor customer service and the wait times take for ever, but not this time. This time I was greeted immediately. As soon as I walked in the room, AB (front desk employee) and Jessica (manager) where very polite and professional. They answered all my questions and explained the process of my treatment. My dentist name was Dr. Negrete and he was extremely knowledgeable of his work. He explained the entire process of my procedure and was fast but gentle with the work don... read more
Business response:
Dear Gerardo C., Thank you for the delightful feedback. At the Gentle Dental Sorrento Valley, we are glad that the team has put you at ease and taken great care of you during your visit. Your review means a lot to us and we look forward to seeing you at your next visit.
My first experience with gentle dental was great, the process for the work I needed done was very smooth. The Dr explained what he was doing before he did it. Everyone was very nice and professional with great customer service. I already set my appointment for my next procedure. Thank you gentle dental for helping me improve my smile and health :)
Business response:
Dear Ivory S., Thank you for taking the time to post your kind words. At, Gentle Dental Sorrento Valley, it means a lot to us to know you had a great experience and we look forward to seeing you on your next visit.
Dr Negrete was amazing! He explained all my needs and was very professional. Lesly his assistant was also so sweet and made me feel at ease. Thanka sorrento valley for making my experience so wonderful
Business response:
Dear M C., Thank you for taking the time to post your kind words about our staff. We are excited to share this with the team. At, Gentle Dental Sorrento Valley, it means a lot to us to know you had a great experience and we look forward to seeing you on your next visit.
As a new patient needing extensive work from laser cleaning to root canals to implants, I was very grateful for the level of professionalism and caring not just from the doctor but the entire staff. I was even given an electric toothbrush to better care for my dental health, what an awesome present! Since I will be coming back often for more work, I feel that the doctors and staff at Gentle Dental in Sorrento Valley are the best choice I've made to take care of my smile and overall health.
Business response:
Dear Rosario G., Thank you for taking the time to post your kind words. At, Gentle Dental Sorrento Valley, it means a lot to us to know you had a great experience and we look forward to seeing you on your next visit.
Business operations a mess 2nd time here 4 people sat in lobby for 20 min. Manager in office taking and sitting in adjacent office did not come out we all talked where are they? If I was a dentist I would be concerned. Rosarita , the dental hygienist was excellent, friendly and calming. The new Dentist was very good too and Abby at the desk was so nice at checkout. The nutty business manager keeps calling me after this review, please leave me alone! The office visit recently was pleasant, hearing excuses that the office m... read more
Business response:
Thank you, R C., for reaching out to us. Your opinion plays an integral part in our customer service.
Dr Needle and his assistant who pulled my Mom's tooth were reassuring and competent, no complications and seems to be recovering well. Not the most luxurious building which was convenient but I did not notice anything dirty or unsanitary or we would have left. The wait was over an hour and generally the office staff was disorganized with multiple phone calls from different people just one and two days before procedure. They were on my Mom's Humana plan and we got an appointment sooner than others I called, but they would n... read more
Business response:
Dear Robin E., Thank you for taking the time to post your feedback and appreciate you bringing your concerns to our attention. Both positive and negative. It is essential for you to know our primary goal is patient satisfaction and excellent service. We take your comment very seriously and would like to help resolve this matter with you. If you would like to talk to someone regarding your experience or online review, please call our Patient Relations team at 800-673-1889. Thank you.
Dr. Young is an excellent dentist who really takes time both in consulting and explaining options, and in the work he does, to make sure it's right the first time. Rosalie is just amazing and I always look forward to her cleanings. Everyone I've worked with here, whether it's front office or in the chair, has been awesome and welcoming. I don't hate going to the dentist anymore.
Business response:
Dear Aaron L., Thank you for taking the time to post your kind words about our staff. We are excited to share this with the team. At, Gentle Dental Sorrento Valley, it means a lot to us to know you had a great experience and we look forward to seeing you on your next visit.
Dr. Young is experienced and the only dentist I trust. He really does listen to you while you are speaking and he always fixes me up the best. He really went out of his way to provide the best possible treatment and to save my teeth. Thank You Dr. Young and everybody at Gentle Dental. I have been a patient for over 3 years and don't go anywhere else.
Staff was great very friendly doctor were extremely careful caring and took me step by step I would totally recommend anyone to come to this dental office thanks xochitl for the friendly conversation and welcoming
Gentle Dental Sorrento Valley has a 3.5 star rating with 515 reviews.
Gentle Dental Sorrento Valley is closed now. It will open at 8:30 a.m.