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Graniteville Dental Solutions
- General Dentistry
- Waterford, CT
About this business
Location details
262 Boston Post Rd, Waterford, CT, 06385, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Hi have been with Nancy for many years. She is very good.
Very disappointed to find out after our cleaning you no longer accepted our insurance coverage. We moved to your office last year because you told us you DID accept our insurance. To drop our insurance company should have been explained before the cleaning not after. If we had been advised we would have found a different dentist. When and if I get a bill I will contact the consumer protection administration and get them involved with issue. Last year after my cleaning you charged me for an X-ray claiming my previous dentist ... read more
Service was great, but my bill came to more than I was quoted on the phone
Business response:
Thank you for sharing this—we really appreciate the honest feedback. That’s definitely not the experience we want for you. Insurance and estimates can sometimes be tricky, but we’re always happy to walk through everything with you and make it make sense. Give us a quick call and we’ll take a closer look together—we’ve got your back 💙 (860) 443-0861
I called to make an appointment they asked for my insurance information. I provided the information over the phone, and was told that they accept my insurance. I was then sent forms to fill out and Docusign. All information was given again regarding insurance and health questions. The day of my appointment I arrived and was asked for my insurance card, I provided my insurance card. And much to my surprise, I was told they do not accept my insurance. Mistakes happen that I understand, however I took time off from work. And no... read more
Business response:
We’re really sorry for the frustration and inconvenience you experienced. That’s never how we want anyone to feel when visiting us. We truly appreciate your feedback and will be using it to improve all of our out-of-network patients' experiences moving forward. Wishing you the very best as you find the right dental fit and we're always here should you change your mind.
Methodical cleaning of teeth and hygiene of office.
Business response:
Thank you, Jeannette! We certainly pride ourselves on having a sanitized office and a great cleaning experience with the hygienist!
First, John Drew is excellent, period. Had a hygienist there for a decade or more. She was wonderful and she retired. New hygienist, most uncomfortable experience I’ve ever had at a dentist. And that’s saying a lot. The hygienist used a different technique, the name of which escapes me, to scrape the teeth. It was quicker and it was painful. In the past the scraping happened, you were given a break, sit up, rinse and spit, back down to continue. This event I’m laying down the entire time. Suction in my mouth which isn’t whol... read more
Business response:
We appreciate your honest feedback, Stephen. This will help us address ways to improve and we really appreciate the opportunity to do that. We're sorry to hear about the experience you had during your cleaning. We'll be reaching out to you to discuss this further, so we can look at ways to improve yours and other patients' experiences when under our care. Thank you again for taking the time to provide feedback to our team.
Frequently asked questions about Graniteville Dental Solutions
How is Graniteville Dental Solutions rated?
Graniteville Dental Solutions has a 4.9 star rating with 1,194 reviews.
When is Graniteville Dental Solutions open?
Graniteville Dental Solutions is closed now. It will open on Monday at 8:00 a.m.