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Hawkins Creek Assisted Living and Memory Care
- Assisted Living Facilities
- Longview, TX
About this business
Location details
311 E Hawkins Pkwy, Longview, TX, 75605, United States
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Overall I am really satisfied. Our first experience with them was very friendly. I was really pleased. They came out to the house to see my loved one and to visit with him. I thought it was a great gesture. If I see a problem and tell them about it, it has always been addressed.
New management at Hawkins Creek has changed conditions quite a bit. Aides are not attentive to patients, rooms are not cleaned, and clothes disappear. One med aide was was rude. I watched them sit down and talk ignoring patients. Only a few of the experienced aides would even talk to visitors. Very disappointed for the price
Business response:
Hi there! We appreciate you taking the time to leave a review of Hawkins Creek Assisted Living & Memory Care. As we operate by a resident-first philosophy, input like yours helps us to improve. In our community, we take resident care and experience very seriously. For us to learn and grow, we always welcome feedback from residents, their families, and friends. In order to understand more about your feedback, we would like to invite you to connect one-on-one with our Regional Vice President of Operations, Jared Ulmer, at 817.... read more
My mom was here for over a year. They did not fill her necessary medications and we saw her anxiety increase and her cognitively decline. We addressed it with the administrator who said, “go ahead and call the state”. He also raised our rate heartlessly.
Business response:
Hi there! We appreciate you taking the time to leave a review of Hawkins Creek Assisted Living & Memory Care. As we operate by a resident-first philosophy, input like yours helps us to improve. In our community, we take resident care and experience very seriously. For us to learn and grow, we always welcome feedback from former residents and their families. In order to understand more about your feedback, we would like to invite you to connect one-on-one with our Regional Vice President of Operations, Jared Ulmer, at 817.228... read more
I walked in and immediately knew this was not the place. The carpets were all super dirty throughout the facility. The rooms were smaller and not as up to date as some other places we looked into. It reminded me of an old nursing home, very institutional.
Frequently asked questions about Hawkins Creek Assisted Living and Memory Care
How is Hawkins Creek Assisted Living and Memory Care rated?
Hawkins Creek Assisted Living and Memory Care has a 4.8 star rating with 75 reviews.
When is Hawkins Creek Assisted Living and Memory Care open?
Hawkins Creek Assisted Living and Memory Care is open now. It is open 24/7.