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Hector Rocha - USA Mortgage - NMLS 1561775
- Mortgage Lenders
- San Antonio, TX
About this business
Location details
211 N Loop 1604 E, Suite 250, San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by USA Mortgage
From start to finish Héctor was there helping us to make the process smoothly. We really appreciate everything Hector did for us.
Business response:
I can’t thank you enough for your positive words and really appreciate you taking the time out of your day to let people know how much you loved working with me at USA Mortgage on your home loan. I hope to see you again down the road!
Verified by USA Mortgage
The communication with everyone.
Business response:
I appreciate you choosing me at USA Mortgage for your home loan and I'm here for you anytime. I hope to see you again for many years!
Verified by USA Mortgage
Hector helped make our dream into reality! Of course, it’s a bit stressful as a process, but Totally worth it! We love our home. Thank you, Hector!!!!
Business response:
Helping great customers like you is why I'm in this business. Thank you so much for your business and great feedback.
Verified by USA Mortgage
1. Unavailable when I needed I work 12 hr shift 2. Made me feel dumb during the process 3. Also told me I don't answer questions like a regular customer? Like what? Like the was I speak was not on his standards 4 day of closing I found out down payment was 4,000.00 More!!! 5 was given wrong information the day of closing had to go to HOUSTON from San Antonio TO GET THINGS SITUATED! 6. GAVE ME MULTIPLE CLOSING DATES BUT WHEN IT DIDN'T FALL THROUGH DID NOT EVEN RESPECT ME ENOUGH TO CALL ME AND TELL ME IT DIDN'T GO THROUGH I... read more
Business response:
I'm really sorry to hear about the experience you've had, Raylise. We strive for top-quality service here at USA Mortgage, and we didn't live up to those standards. Your concerns are wholly understood and we want to assure you that they're being taken seriously. The issues with communication and lack of responsiveness you described are unacceptable. We also understand that the confusion surrounding the down payment and closing dates added to your stress, and for that, we apologize. I'm glad to hear that Eva Flores was able... read more
Frequently asked questions about Hector Rocha - USA Mortgage - NMLS 1561775
How is Hector Rocha - USA Mortgage - NMLS 1561775 rated?
Hector Rocha - USA Mortgage - NMLS 1561775 has a 4.7 star rating with 26 reviews.
When is Hector Rocha - USA Mortgage - NMLS 1561775 open?
Hector Rocha - USA Mortgage - NMLS 1561775 is closed now. It will open at 8:00 a.m.