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Hollywood Feed
- Pet Stores
- Collierville, TN
About this business
Hollywood Feed is a natural and holistic pet specialty retail store in Collierville, TN. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. We invite you and your furry family membe... read more
Location details
3615 S Houston Levee Rd, Collierville, TN, 38017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
employees could be more helpful .... and the store manager (?) needs to be more visible
Business response:
Thank you for taking the time to reach out to us. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear that your recent interactions with the staff at our Collierville location have missed the mark. I have made sure to escalate your complaint to the Regional Manager of this location, Christa Gilliland, so that they can address this matter with the team. Please rea... read more
Great service first time customer explained everything
Business response:
Kathy, thank you so much for your stellar review! Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers. We've opened up much of our internal training to the public, and you can view resources and training classes at hfu.hollywoodfeed.com. We hope to see you again very soon!
I would have preferred the simplicity of ordering something for curbside pick up w/o the necessity of having an account, but Ashley was lovely & ultimately made everything as simple & collegial as possible.
Business response:
Stephanie, such a wonderful review, we thank you so much! We hope to see you again soon!
Great products, love the Germantown dog wash/groom, stores smell amazing!
Business response:
Jana, this review is amazing! Thank you for the kind words! We are proud of our stores and the teams! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We'd love to learn more about how we could improve from 4-stars to 5-stars - please email us your feedback at bark@hollywoodfeed.com. We hope to see you again soon!
I would have preferred the simplicity of ordering something for curbside pick up w/o the necessity of having an account, but Ashley was lovely & ultimately made everything as simple & collegial as possible.
Business response:
Stephanie, such a wonderful review, we thank you so much! We hope to see you again soon!
Great products, love the Germantown dog wash/groom, stores smell amazing!
Business response:
Jana, this review is amazing! Thank you for the kind words! We are proud of our stores and the teams! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We'd love to learn more about how we could improve from 4-stars to 5-stars - please email us your feedback at bark@hollywoodfeed.com. We hope to see you again soon!
Great service first time customer explained everything
Business response:
Kathy, thank you so much for your stellar review! Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers. We've opened up much of our internal training to the public, and you can view resources and training classes at hfu.hollywoodfeed.com. We hope to see you again very soon!
Wonderful to deal with. I love the delivery option. It’s my favorite place place for all things pet!
Business response:
Nancy, thank you for your amazing review! We are so happy to hear our same day delivery has been efficient without sacrificing the quality of service we aim to provide. We hope to deliver to you again soon!
Great customer service
Business response:
Emily, we are always excited to receive such an amazing review! Great customer service is always something that we strive for, and we are happy to have such great feedback! Come see us again soon!
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 1,088 reviews.
When is Hollywood Feed open?
Hollywood Feed is open now. It will close at 7:30 p.m.