This profile has been claimed by the business owner or representative.
Hollywood Feed
- Pet Stores
- Chamblee, GA
About this business
Hollywood Feed is a natural and holistic pet specialty retail store in Chamblee, GA. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. We invite you and your furry family members t... read more
Location details
5001 Peachtree Blvd, 605, Chamblee, GA, 30341, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
I was very disappointed that the employees were not wearing masks.
Business response:
Ann, thank you for taking the time to reach out to us. I am sorry to hear that your recent visit to one of our locations did not meet your standard. Our team has always worked diligently to keep our stores clean and properly sanitized, but in response to the current public health situation, we have increased our cleaning and sanitizing procedures for our stores. This includes more frequent and thorough cleaning, every hour, especially in areas that are touched more – with registered antimicrobial products for use against Nov... read more
Great customer service. My only disappointment is that occasionally this location will be out of stock of the Primal cat food that I buy.
Business response:
Spencer, thank you for your positive review! We're thrilled to hear you're pleased with our customer service. However, we're sorry to hear that your food is sometimes not in stock. Next time you're in store, ask the manager to keep a higher stock of your food on hand so that they can adjust their forecasts and ensure they always have some on the shelf for you! Thank you again for your feedback, and we hope to see you again soon!
Great customer service and a very clean store. The staff was so helpful in finding what I was looking for and explaining the differences between the two products that I was considering.
Business response:
Betsy, thank you so much for your positive review! Our staff attends 40-50 hours worth of training on both products and customer service throughout the year to learn how to best serve our customers! We've now opened up much of our internal training to the public and that users can view resources and training classes at hfu.hollywoodfeed.com. It is always a pleasure to have such wonderful feedback! We hope to see you again soon!
Wow! First time in this store. Never have I been to a pet and feed store packed with so much wonderful items for animals. The three associates in there yesterday were on the ball and ready to please. Very knowledgeable about everything! Ill be back, don't worry....have four dogs to keep happy! Cheers
Business response:
Cary, thank you so much for your positive review! Our staff attends 40-50 hours worth of training on both products and customer service throughout the year to learn how to best serve our customers! We understand that dogs are a huge part of our customer’s lives, and we make it our mission to make them and you a part of the Feed Family! We've now opened up much of our internal training to the public that users can view resources and training classes at hfu.hollywoodfeed.com. It is always a pleasure to have such wonderful fee... read more
I was very disappointed that the employees were not wearing masks.
Business response:
Ann, thank you for taking the time to reach out to us. I am sorry to hear that your recent visit to one of our locations did not meet your standard. Our team has always worked diligently to keep our stores clean and properly sanitized, but in response to the current public health situation, we have increased our cleaning and sanitizing procedures for our stores. This includes more frequent and thorough cleaning, every hour, especially in areas that are touched more – with registered antimicrobial products for use against Nov... read more
Great customer service and a very clean store. The staff was so helpful in finding what I was looking for and explaining the differences between the two products that I was considering.
Business response:
Betsy, thank you so much for your positive review! Our staff attends 40-50 hours worth of training on both products and customer service throughout the year to learn how to best serve our customers! We've now opened up much of our internal training to the public and that users can view resources and training classes at hfu.hollywoodfeed.com. It is always a pleasure to have such wonderful feedback! We hope to see you again soon!
Wow! First time in this store. Never have I been to a pet and feed store packed with so much wonderful items for animals. The three associates in there yesterday were on the ball and ready to please. Very knowledgeable about everything! Ill be back, don't worry....have four dogs to keep happy! Cheers
Business response:
Cary, thank you so much for your positive review! Our staff attends 40-50 hours worth of training on both products and customer service throughout the year to learn how to best serve our customers! We understand that dogs are a huge part of our customer’s lives, and we make it our mission to make them and you a part of the Feed Family! We've now opened up much of our internal training to the public that users can view resources and training classes at hfu.hollywoodfeed.com. It is always a pleasure to have such wonderful fee... read more
Great selection. Ok customer service, but they didn’t appear very knowledgeable about their products (or pet food in general- offering an adult maintenance diet product when I specifically said I needed kitten food (which means specifically kitten or designated for all life stages and is different from adult maintenance). Fortunately I read labels.
Business response:
Thank you for taking the time to reach out to us, Nicole. Feedback from our customers is exceptionally important, even if it is negative, as it helps us to learn where we need to improve. Our staff strives to provide the best and most knowledgable customer service in the industry. Therefore, I am sorry to hear that your recent interactions with the staff at our Brookhaven location seem to have missed the mark. I have made sure to elevate your complaint to the Regional Manager of this location, George, so that they can addres... read more
Absolutely love this place. The products are amazing and much better priced than PetSmart. Staff are super helpful and welcoming. They got themselves a new regular customer in me.
Business response:
James, thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products - at amazing prices - for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon!
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 589 reviews.
When is Hollywood Feed open?
Hollywood Feed is open now. It will close at 7:30 p.m.