Hollywood Feed

Business response:

Donna, thank you so much for your stellar review! Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers! We've now opened up much of our internal training to the public and users can view resources and training classes at hfu.hollywoodfeed.com. Thank you again for your feedback, and we hope to see you again soon! 

Business response:

Donna, thank you so much for your stellar review! Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers! We've now opened up much of our internal training to the public and users can view resources and training classes at hfu.hollywoodfeed.com. Thank you again for your feedback, and we hope to see you again soon! 

Business response:

Sandy, thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon! 

Business response:

Stephanie, we are always excited to receive such an amazing review! Great customer service is always something that we strive for! Our team attends monthly training so we can better serve our customers and their furry friends! We also have a team dedicated to keeping our prices competitive with other retailers, and we even have a price match guarantee! If you find an identical item at another retailer for a lower price, let us know so we can investigate and match it for you! We strive to go above and beyond for every custome... read more

Business response:

Stephanie, we are always excited to receive such an amazing review! Great customer service is always something that we strive for! Our team attends monthly training so we can better serve our customers and their furry friends! We also have a team dedicated to keeping our prices competitive with other retailers, and we even have a price match guarantee! If you find an identical item at another retailer for a lower price, let us know so we can investigate and match it for you! We strive to go above and beyond for every custome... read more

Business response:

Lisa, thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon! 

Business response:

Lisa, thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon! 

Business response:

Jennifer, thank you so much for your positive review! Our staff attends 40-50 hours worth of training on both products and customer service throughout the year to learn how to best serve our customers! We understand that dogs are a huge part of our customer’s lives, and we make it our mission to make them a part of the Feed Family! We've now opened up much of our internal training to the public that users can view resources and training classes at hfu.hollywoodfeed.com. It is always a pleasure to have such wonderful feedbac... read more

Business response:

Jim, thanks so much for this great review! Our team works hard to be well informed on the products we carry and provide the highest level of customer service possible. We hope to see you again soon!