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Hollywood Feed
- Pet Stores
- The Woodlands, TX
About this business
Location details
4747 Research Forest Dr, Suite 200, The Woodlands, TX, 77381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
20+ minutes for curbside! Called & clerk said was helping other customer AND THEN FORGOT ME. I was parked in front of the glass door. I had to go inside the store & found her sweeping at the back of the store. She apologized, but that did not return my wasted time. She brought bag to my car and She gave me dog treats although I bought 10 lbs of CAT food. My cat got into these before I could put the little bags away. :-( I hope I get the other staff to help me because they ALWAYS have given 110% attention.
Business response:
Thank you for taking the time to leave us a review, Kelley. At Hollywood Feed, we take pride in providing excellent customer service, so I'd like to apologize for your recent experience at our Cochrans Crossing store as we have dropped the ball. We do value our customers and believe in making you feel important. Our Curbside Pickup service was made for the convenience and efficiency for every awesome customer as yourself. We agree that waiting for 20 minutes only to be forgotten is unacceptable. At Hollywood Feed, we believe... read more
20+ minutes for curbside! Called & clerk said was helping other customer AND THEN FORGOT ME. I was parked in front of the glass door. I had to go inside the store & found her sweeping at the back of the store. She apologized, but that did not return my wasted time. She brought bag to my car and She gave me dog treats although I bought 10 lbs of CAT food. My cat got into these before I could put the little bags away. :-( I hope I get the other staff to help me because they ALWAYS have given 110% attention.
Business response:
Thank you for taking the time to leave us a review, Kelley. At Hollywood Feed, we take pride in providing excellent customer service, so I'd like to apologize for your recent experience at our Cochrans Crossing store as we have dropped the ball. We do value our customers and believe in making you feel important. Our Curbside Pickup service was made for the convenience and efficiency for every awesome customer as yourself. We agree that waiting for 20 minutes only to be forgotten is unacceptable. At Hollywood Feed, we believe... read more
Horrible people
Business response:
Thank you for taking the time to leave us a review, Joan. We always appreciate customer feedback, even negative, as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service, so I'd like to apologize for your recent experience as it appears we've dropped the ball. We do value our customers and believe in making you feel important. We believe that great customer service should be reflected throughout the company at every level. We do apologize for your latest experienc... read more
Horrible people
Business response:
Thank you for taking the time to leave us a review, Joan. We always appreciate customer feedback, even negative, as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service, so I'd like to apologize for your recent experience as it appears we've dropped the ball. We do value our customers and believe in making you feel important. We believe that great customer service should be reflected throughout the company at every level. We do apologize for your latest experienc... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 749 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open at 9:00 a.m.