This profile has been claimed by the business owner or representative.
Hollywood Feed
- Pet Stores
- Union, KY
About this business
Location details
9039 US Hwy 42, Ste D, Union, KY, 41091, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Love the personal feel I have there. They know me and what I buy every time I walk in
Business response:
Beth, thank you for being our 5-star customer! At Hollywood Feed, we are dedicated and committed to you and your pets. We believe in doing what is right by our customers. We take pride in the services we offer, the products we sell, and the pets and people we help every day. We train our staff to help everyone in the best way possible, and that includes carrying items to the register and your vehicle! Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon!
Sorry but when it was Pet People and I walked in with my dog they knew him by name and he couldn’t wait to see the staff and get his scratches. Now I walk in and non of the staff are familiar and they ask me if it’s the first time I have been there. They ignore my dog and it’s no fun for him to go anymore. I miss the old staff and it’s not the same place. I can’t even get the treats he loves there anymore.
Business response:
Hi, Shannon. We pride ourselves for having the best customer service on the market, and we are so sorry that we have fallen short of that! I am forwarding this to the regional manager, Kelly Huchthausen, so that they can be made aware of this situation and that appropriate measures can be taken to ensure this does not happen again. Again, we are so sorry you experienced this and we hope you give us a chance to make things right!
Not such a good experience during my last time shopping at the union location. I went in to buy bday goodies for my 1 yr old furbaby and other than the cake, all the items I bought were labeled buy 1 get 1 50% off. Out of the 6 items that were labeled to be on sale, only 1 rang up Correctly. It is too Much trouble to go in and get it fixed. It’s just irritating. I probably won’t go back, I’ll just buy online.
Business response:
Thank you Mandy for this feedback. Our Union store works hard to give good customer service to everyone. Although every visit may not be perfect we thank you for continuing to shop with us. Please email us at bark@hollywoodfeed.com so we can make this right for you! We appreciate you being a part of the Hollywood Feed family! We hope to see you again soon.
Not such a good experience during my last time shopping at the union location. I went in to buy bday goodies for my 1 yr old furbaby and other than the cake, all the items I bought were labeled buy 1 get 1 50% off. Out of the 6 items that were labeled to be on sale, only 1 rang up Correctly. It is too Much trouble to go in and get it fixed. It’s just irritating. I probably won’t go back, I’ll just buy online.
Business response:
Thank you Mandy for this feedback. Our Union store works hard to give good customer service to everyone. Although every visit may not be perfect we thank you for continuing to shop with us. Please email us at bark@hollywoodfeed.com so we can make this right for you! We appreciate you being a part of the Hollywood Feed family! We hope to see you again soon.
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.8 star rating with 290 reviews.
When is Hollywood Feed open?
Hollywood Feed is open now. It will close at 7:30 p.m.