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Hollywood Feed
- Pet Stores
- Westerville, OH
About this business
Location details
5997 Maxtown Rd, Westerville, OH, 43082, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Hollywood Feed has selected items I purchase routinely. The store is always clean and they provide great customer service.
Business response:
Brenda, Thank you so much for your excellent review! Our Westerville store strives to make every customer’s shopping experience a pleasant one, which is why we keep our stores tidy and organized while offering the best customer service possible! Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers. We are thrilled to have such loyal guests like you! Come back and see you soon.
If I could have chosen zero stars, I would have. Sticking to the facts- Tiffany, store manager, improperly read the store system and gave my husband the wrong dog food. When I called to question why they had the "wrong" dog food recommendation Payton and then Tiffany were adamant that not only was i wrong with what i feed my dog, that they couldn't hear that I was mist concerned about my account security qoth their company. Tiffany told me I can bring the wrong food back, get a refund and then go shop somewhere else. Wow, I ... read more
Business response:
I am truly sorry for the experience you had and for the frustration this situation caused. We sincerely apologize for the miscommunication regarding the correct dog food and for how your concerns were handled. This is not the level of service we want any of our customers to receive, especially a long-standing customer like yourself. While we are sorry for the mistake with the dog food, I do want to share that Bryan was happy to help look into this for you and work toward an explanation. I am also glad our Regional Manager, ... read more
Yea, you play games with your discounts. Want me to sign up for things to get money off for something I'm buying in the store when u could have given me the $7.00 off.. bad business! I'm looking for a new dog food store
Yea, you play games with your discounts. Want me to sign up for things to get money off for something I'm buying in the store when u could have given me the $7.00 off.. bad business! I'm looking for a new dog food store
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.8 star rating with 557 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open at 9:00 a.m.