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Humanimals
- Veterinarians
- Dunedin, OTA
About this business
Location details
44 Rankeilor Street, Dunedin, OTA, 9012, New Zealand
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible experience and didn’t find the “we specialise in the care of cats” didnt help my beautiful companion. 2 years of going back and forth and thousands of dollars spent still didn’t diagnose what was wrong I feel. In the end of his life I had to wait 2 weeks as my cat was dying in front of my eyes another vet finally helped me to get a emergency appointment elsewhere but my beautiful friend passed away in my arms before we could get there a totally devastating experience that took 3 hours of suffering. It was impossibl... read more
Business response:
We are sorry to hear about your negative experience with our clinic. We strive to provide the best care for all our patients and we apologize if we fell short in your case. We understand how difficult it must have been for you and your cat, and we regret any distress caused. We would love to understand what happened in this case as we do always have a vet available in an emergency. Please call us on 4562345 so that we can get to the bottom of it and address any improvements we need to make. Thank you for bringing this to our... read more
Definitely did not feel like they treats animals as if they are human. I went in on a Sunday concerned for my dogs red, sore, closed eyes. After waiting a long time with no acknowledgement the vet nurse didn’t look at my dog nor did she make eye contact with me. As she looked at her computer screen I was told to call my vets number and go through that channel. I don’t mind being given this advice, but the way it was delivered felt rude and dismissive. I would’ve expected her to at least show interest in an unwell pet (like y... read more
Business response:
Hello Sarah, I am sorry you have had this experience at our clinic. I appreciate the feedback and would love to talk more to you about this so that I can try and understand what happened. Please can you call on 4562345 to talk about this or email reception@humanimals.co.nz. Kind regards - Practice Manager, Humanimals
Almost impossible to get an urgent appointment. Then I couldn’t stay with the cat, no proper examination was pursued due to the young cat being upset. It ended in a complete kidney failure that could be diagnosed earlier with simple and proper questions :(
Business response:
Dear Emma, We are sorry to hear about the experience you had at Humanimals. We take all customer feedback seriously and we would love to talk to you about your experience- especially since you left numerous reviews rather than just one. Please call us on 4562345 to discuss your concerns. Best regards, Humanimals
Almost impossible to get an urgent appointment, after not questions about condition of the animal, except of saying due to being upset not proper of examination was undertaken :(. Fatal result after long negligence
Impossible to get a Sunday urgent appointment, then after being upset our cat was allowed for a drop off, no proper examination as it was upset and then not exhaustive questions of conditions or other medicines due to a late appointment. As a result fatal result :(
Almost impossible to get an urgent appointment. Finally, when I got one after forwards and backward, lack of examination, and very poor diagnostic questions about a very young sick cat, ended up in a fatal situation, very disappointed :(.
Very ineffective in terms of appointments availability even in urgent cases. Wrong prognosis and lack of exhaustive questions regarding animal condition. All these factors resulted in a fatal terrible situation for our beloved pet :(.
Very sad experience due to a wrong prognosis. No proper questions asked about the condition of the pet or any meds provided prior the appointing. Getting a urgent app was very stressful :(.
Unfortunately, not a very good experience. Urgent appointment no available. Consultation no proper and exhaustive questions asked about the condition or meds provided to the pet and due to a wrong diagnosis fatal situation happened :(.
Frequently asked questions about Humanimals
How is Humanimals rated?
Humanimals has a 3.2 star rating with 78 reviews.
When is Humanimals open?
Humanimals is closed now. It will open tomorrow at 8:00 a.m.