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Husker GMC
- Car Dealers
- Lincoln, NE
About this business
Location details
6833 Telluride Drive, Lincoln, NE, 68521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Was told they were holding a truck for me and then sold it without contacting me
Business response:
John, we apologize that we couldn’t match you with your ideal vehicle this time around. We have invested thousands of dollars in technology to stock high-demand vehicles. Our inventory changes by the hour and we might be able to find you something very comparable in a timely manner. At your earliest convenience please reach out to Steve Kurtz at 402-479-7601.
The truck was not detailed when I came in for test drive. Then after they detailed it for purchase. The did not clean out the bed of truck and it had rags in it. So they never looked under to bed cover. When it came to financial department they changed the finance charge 2 percent higher than what was agreed on. Seemed like a bait and switch. So watch the numbers if you deal with them.
Business response:
We would like to dig deeper into how your vehicle was prepared after purchase, and the finance issue you described above. Please contact Steve Kurtz at 402-858-9240 or SKurtz@HuskerAutoGroup.com.
The dealership contacted me wanting me to come in for a test drive. Due to having two jobs I couldn’t make the trip, but wanted to get a quote on my trade in and talk pricing (monthly payments, financing, etc). However once the dealer realized I wasn’t able to come in that very day he stopped replying to me completely (via text) and sold the car to someone else. I understand the business, but I was very disappointed in how this situation panned out.
Business response:
It sounds like your visit here did not live up to your expectations—which is not what we like to hear. Customer service is our top priority and we want to see if we can make it up to you and address your issue. Please reach out to Steve Kurtz at 402-858-9240 as soon as possible. Thank you.
very pushy, not helpful. Said truck was in very good shape. We went and looked at it after hours because every email the sales person would switch the topic back to when we would come in. Truck was not in very good shape. Many door dings, dents on hood and tailgate. I also asked several times for the price and a rough trade value and they only gave my the price after the third time I asked. I never did get a trade value. Ended up purchasing elsewhere
Business response:
This is not the experience we want for our customers and we would like to speak further about your negative feedback. Please reach out to Terry Zimmerman, 402-858-9240 at your earliest convenience.
The sales person was very friendly. We purchased the car. They installed a new windshield; however, the car was supposed to be detailed. The inside was not very clean and the doors had dried streaks. It looked as if they were sprayed with a cleaner and never wiped down. I contacted our sales person and he said we could bring it in to get properly cleaned. The finance agent was fine. Like all dealerships he pushed all the extra purchases we could make to protect the car. After we signed all the paperwork and were ready to lea... read more
Business response:
Hey there Susan! We are so glad to hear that you found the vehicle you were looking for at Husker Chevrolet. Thank you for taking the time to leave feedback for we are always looking to improve.
Ok, but they continued to call me after I told them I am purchasing another truck.
Business response:
We are apologize for this, if you could contact Terry Zimmerman at 402-858-9240 at your earliest convenience.
After buying the pickup on a Monday, it had 100 extra miles on it after I put a deposit down the Friday before to hold over the weekend while I sold my current pickup. I was misinformed that it was a 1 owner when it was actually a 2 owner. I have had to ask multiple times via email and text for their inspection report and have never received, even after I purchased the truck.
Business response:
Brandon, we apologize that you have not received your inspection report. Please reach out to Terry Zimmerman, 402-858-9240 at your earliest convenience.
Low offer on my trade. Very rude. As I was leaving they offered me what I wanted for my vehicle. Bad experience. Will never return to this place..
Business response:
Kris, we are disappointed to hear we failed to provide you with the quality experience you deserve. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please reach out to me at your earliest convenience to address your situation: Terry Zimmerman, 402-858-9240.
Responded, wouldn't stop calling & pressuring me. Poor would never do business with them.
Frequently asked questions about Husker GMC
How is Husker GMC rated?
Husker GMC has a 4.6 star rating with 618 reviews.
When is Husker GMC open?
Husker GMC is closed now. It will open tomorrow at 8:30 a.m.