This profile has been claimed by the business owner or representative.
Hydropool London
- Hot Tub & Pool
- London, ON
About this business
Welcome to Hydropool London Home of the London Hydropool factory showroom, we showcase over 20 different models from our Hydropool Hot Tubs Collections. With multiple running spas to try, the London showroom offers an experience you won’t find anywhere else! Located at the Factory where all Hydropool award-winning hot tubs and swim spas are made, our focus has always been our commitment to our customers. Offering the highest quality hot tubs with industry-leading customer care, we specialize in exceeding your expectations! ... read more
Location details
169 Exeter Rd, London, ON, N6L 1A4, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
My husband and I bought our first hot tub from Hydropool and had the best experience. Rennie has been extremely helpful from explaining the differences between the hot tubs to setting us up with all the supplies we needed. He even came to the house to further explain how to use the chemicals and go over the details of the tub. The people at Hydro Pool are always available to help, never make you feel rushed, and are generous with throwing in extra gifts! We are very happy with our purchase and love the therapeutic massage. ... read more
We did a lot of online research before we chose three local hot tub dealers to visit. Hydropool was the obvious final choice, partly because of their self-cleaning Signature series tubs. Also important was the incredible sales team at Hydropool London. During our initial visit, Melissa spent over an hour with us showing us all the features of the different models as well as discussing considerations such as chlorine versus bromine. We were even invited to take a dip in their working hot tub. On subsequent visits when we’ve h... read more
We bought a hydro pool hot tub brand new nearly a year ago. After an entire YEAR of telling them the hot tub was not heating to temperature, they’ve just rectified this now (after us calling weekly for a year) by setting the temperature way above setting and disengaging the factory settings (which they’ve also stated is not safe to do). When we tried to tell the management it didn’t work from the get go, they said we had to contact hydro pool head office, yet wouldn’t even provide us with the accurate phone number. The hy... read more
I can't begin to describe how unhappy we are with Hydropool. They have failed to meet even the lowest expectations of service. 16 months and we've had only problem. First tub has required more service calls than I can remember. Mostly for filter mounts that didn't hold the filters in place. It was declared a lemon, and replaced with a second tub, but they sent the WRONG one! So, to compensate us for the overwhelming number of disappointments. They promised to send an "upgraded" tub. Tub #3, but they sent the WRONG one again!... read more
We purchased a hot tub and are extremely happy with our purchase. Can't say enough about how great and easy the experience was. Special thanks to Richard who was terrific to deal with and provided us with all the information we needed. The deliver team was amazing and did a great job delivering and setting up our hot tub. They too were very helpful with information regarding the hot tub We would highly recommend California Spa & Fitness
Frequently asked questions about Hydropool London
How is Hydropool London rated?
Hydropool London has a 4.7 star rating with 209 reviews.
When is Hydropool London open?
Hydropool London is closed now. It will open on Friday at 9:00 a.m.