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I'm editing my review. It seems that a lot of the issues we were having have resolved themselves. I also received a call from a support rep offering to help troubleshoot our issues. I appreciate that. The app is horrible. It was working okay until a major update that they released in the last couple of months. Now we get connection errors all the time and can't control any of our equipment.
Business response:
Hi Nick, Thanks for the updated review. Delivering the perfect pool experience is always our goal, from product quality to customer service. Sorry for the issues you faced. We're glad iAquaLink is functioning as it should now. If you need anything, we're listening at feedback@zodiac.com. Please contact us at any time. - AquaLink Support
Killer! Scott Bushey needs a raise!!!
Business response:
Hi Jeremy! Thanks for the positive feedback for one of our sales reps. We're glad Scott gave you an experience worth mentioning. All the Best, AquaLink Support
Scheduling screen should be changed
Fantastic App!
Business response:
Thanks for the positive review, Jamaine! AquaLink Support
Decent app
I like the app, but I wish on the color options for my lighting, I could have a red option for my R(red)G(green)B(blue) LED pool lights.
Business response:
Thanks for the suggestion, Rolland! We're glad you like the app. - AquaLink Support
Easy app better than pentairs by far But I own one pool. Why can't I select it as default so I can save a click every time I open the app? :). Do that you get 5 stars!
Business response:
Hi Agresta, Thanks for the positive comments! We're glad you like iAquaLink and we greatly value your feedback. We will ensure our developers know about your feature suggestion. Please have a wonderful pool day! - AquaLink Support
Makes life easier for rentals
Business response:
Hi milko! Thanks for sharing your experience with iAquaLink. Happy swimming... AquaLink Support
The app was great until today's server maintenance. I followed the instructions to log out and log back in but it still won't connect. My network shows the iaqualink connected, but the zodiac site shows it disconnected. I even reset the WiFi at the iaqualink device and reconnected to the network to no avail. UPDATE: Looks like it's working for my account. Upgrading to 4 stars for now. Took quite some time for them to restore service and I don't think all accounts are online yet. UPDATE 2: Apparently my first update didn't go... read more
Business response:
Dear CWS B747, Thank you for your patience during this process. Service was fully restored on April 7. We know this disruption was disappointing to our customers. We hope to earn back your trust by providing consistent and reliable app service going forward. Thank you again! AquaLink Support
iAqualink app has a 2.6 star rating with 4,537 reviews.
iAqualink app is closed now. It will open at 9:00 a.m.