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Ideal Dental Schertz
- Dentists
- Schertz, TX
About this business
Location details
17460 Interstate 35 N, Ste 440, Schertz, TX, 78154, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Three times they tried to repair a tooth and the cap keeps coming off. when we scheduled the third visit for repair we told them that we were not happy with treatment and that we wanted our money back. We were told that a dentist evaluation would need to happen for any further actions. Went in to schedule visit and was told we hadn't confirmed the appointment even though I had specifically said my wife could only visit if the appointment was late in evening Wednesday, my wife only has Tuesday as an off day. We said shoul... read more
Business response:
We're sorry to hear about your frustration, and we appreciate you sharing your feedback. Your concerns have been shared with our leadership team for review. Because we can't discuss specifics in a public forum, please reach out to us directly at customerservice@myidealdental.com or (469) 420-5099 so we can work toward a resolution.
Insurance was verified before making the appointment. Claim still hasn't been paid. Been a long ordeal since Sep 2025. We should have read all the previous bad reviews before accepting the appointment.
Business response:
Alex, we’re sorry to hear about the frustration surrounding this insurance claim. We understand how concerning it can be when a claim remains unresolved for an extended period of time. Insurance verification confirms eligibility and benefits at the time of the visit, but claims can sometimes take longer to process depending on the insurance provider’s review and payment timelines. That said, we would be happy to look into the status of your claim and help review what may be causing the delay. If you’d like us to take a clo... read more
Do not go here. It's the ABSOLUTE WORST location in the chain of all the ideal dental locations. I have had my appointment rescheduled 5 going on to 6 times, and it is a different reason every single time and they do not care. (I rescheduled once due to my schedule being changed, this is not including that) Not only have I picked different days of the week, I have also tried different times and they all get canceled. But they deny that they don't have different business hours but yet I can't even show up without an appoin... read more
Business response:
Hello, we're truly sorry to hear about your experience with the frequent rescheduling of appointments and the inconsistency in our staff. We understand how frustrating this must be for you. Please know that your feedback is being escalated to our leadership team for immediate review and action. We're committed to providing our guests with reliable and professional dental care. If you wish to share more details or need further assistance, please reach out to us directly at (469)420-5099 or email us at customerservice@myideald... read more
Don't go here! This is a chain dental office is just like Great Clips hair shop. High turnover and mass screw-up dental work. The office staff is great but the dentist roll through here constantly. They are new to the industry or do not know what they are doing same goes for the orthodontist. Their one and only orthodontist runs all of San Antonio and Austin. When they get bad reviews from customers they deny the patient ever being a patient there. And they also have had many bad reviews from patients taken down. I was a p... read more
I received Invisalign from this location initially 9 months ago. I stuck to the plan given to me by the dentist and was promised to have straight teeth by the end. Finally I'm on my last tray and find out that my dentist moved to a different place. The new dentist seemed like he did not want to deal with my Invisalign plan so he says it's better to go to a different location for a second opinion because my teeth weren't the way I wanted. I feel like I'm getting the run around. I spent way too much money on this to not get w... read more
I was wary of a chain dental office, since I'd heard stories about them just being out to make a buck. But I gave it a shot and I definitely regret it. I used the online coupon for a $19 exam. After taking x-rays, I was told I have 3 cavities. They wanted to do the fillings then and there for over $800. They also wanted to put me in Invisalign for $4,500, when I never even mentioned the idea of teeth straightening. I left without treatment and saw another dentist for a second opinion. I was told I had no cavities, and in fac... read more
Business response:
We are very sorry for your experience, T L. Unfortunately we are not able to find you in our records. Please give the office a call so that we may resolve this matter.
Frequently asked questions about Ideal Dental Schertz
How is Ideal Dental Schertz rated?
Ideal Dental Schertz has a 4.6 star rating with 424 reviews.
When is Ideal Dental Schertz open?
Ideal Dental Schertz is closed now. It will open tomorrow at 8:00 a.m.