Dan W. on Home Advisor
2 years ago
11/02/2020, 04:18 AM
I had originally had 2 large windows and a larger bay window replaced and the work was good. I had an issue with one of the windows and it took a long time to finally finally resolve the issue prior to covid. I was told by other contractors the "fingerprint" left by the installer and that it is hard to match. I needed more windows replaced so I started up again making calls to there sales team. Eventually someone was able to get back to me and negotiate a great rate for 5 more windows. I could not pass it up and I was able to get the same installer so the work would match. During the pandemic the installer was very professional and spot on with his work! I did have a new window arrive broken and now mid covid figured i would not see a replacement for some time. To my surprise it arrived in a timely manner and repaired.
I had my issues originally with regards to delays and getting back to me on my first set of windows and eventually it was resolved but the most recent job was done very well!
If I didnt have the first issue take as long and the communication go better before covid i would have given 5 stars across the line. But they did make up for it with the next batch of windows, during some bad times, and still managed to work through all of this professionally.