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iStorage
- Self Storage
- Carson City, NV
About this business
Location details
3579 US-50, Suite B, Carson City, NV, 89701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
Nightmare! First, and I should have seen this coming, they raised rates 50% in 18 months, then they sold to a new entity. They fumbled my autopay, agreed to waive the late fees, and now have decided they won't, after I settled the balance. No credible providers, not service oriented, don't have any idea about customer service. I have no choice but to pay these penalties, bye, by iStorage, I will never work with you again -- and I know you don't care.
Avoid this place!! Total scam, one price for online, call in, and another for walk in???? Why would the price change because of how you got it?
Business response:
Hello Georgina, we are sorry to hear that you had a poor experience while renting with us. We are always working to provide the best customer experience possible. To answer your question, it would seem that during the time you were looking for a unit, we were running a promotion on our website. This impacted all units that were reserved online. We are sorry to hear that you were unable to take advantage of this promotion, and if there is anything further we can do to assist you, please reach out to us at feedback@istorage.co... read more
Expensive. And in the end they increased the already high rent by over 10% (from $244 to $271) without any notice!!! I called and got the excuse that it's done at corporate and they don't know anything at the local office until a customer calls. WOW! What a way NOT to run a company!!! If you rent here, beware not to use a credit card with autopay!! You will save yourself an ugly surprise!!!
Frequently asked questions about iStorage
How is iStorage rated?
iStorage has a 4.5 star rating with 302 reviews.
When is iStorage open?
iStorage is open now. It will close at 10:00 p.m.