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iStorage

4.5

About this business

Location details

3579 US-50, Suite B, Carson City, NV, 89701, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 10:00 p.m.
Tue6:00 a.m. to 10:00 p.m.
Wed6:00 a.m. to 10:00 p.m.
Thu6:00 a.m. to 10:00 p.m.
Fri6:00 a.m. to 10:00 p.m.
Sat6:00 a.m. to 10:00 p.m.
Sun6:00 a.m. to 10:00 p.m.
4.5302 reviews
J G.'s profile image
J G. 
rating
a year ago

Nightmare! First, and I should have seen this coming, they raised rates 50% in 18 months, then they sold to a new entity. They fumbled my autopay, agreed to waive the late fees, and now have decided they won't, after I settled the balance. No credible providers, not service oriented, don't have any idea about customer service. I have no choice but to pay these penalties, bye, by iStorage, I will never work with you again -- and I know you don't care. 

Georgina L.'s profile image
Georgina L. 
rating
6 years ago

Avoid this place!! Total scam, one price for online, call in, and another for walk in???? Why would the price change because of how you got it? 

Business response:

Hello Georgina, we are sorry to hear that you had a poor experience while renting with us. We are always working to provide the best customer experience possible. To answer your question, it would seem that during the time you were looking for a unit, we were running a promotion on our website. This impacted all units that were reserved online. We are sorry to hear that you were unable to take advantage of this promotion, and if there is anything further we can do to assist you, please reach out to us at feedback@istorage.co... read more

Al F.'s profile image
Al F. 
rating
7 years ago

Expensive. And in the end they increased the already high rent by over 10% (from $244 to $271) without any notice!!! I called and got the excuse that it's done at corporate and they don't know anything at the local office until a customer calls. WOW! What a way NOT to run a company!!! If you rent here, beware not to use a credit card with autopay!! You will save yourself an ugly surprise!!! 

Frequently asked questions about iStorage

How is iStorage rated?

iStorage has a 4.5 star rating with 302 reviews. 

When is iStorage open?

iStorage is open now. It will close at 10:00 p.m.