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iStorage
- Self Storage
- Claymont, DE
About this business
Location details
1050 Ridge Rd, Claymont, DE, 19703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
Helped me transition from one unit to a larger one in five minutes over the phone.Outstanding !
Business response:
Erik, thank you so much for your review. We take our customer feedback very seriously, and are always happy to see what we are doing right. Thank you, iStorage Claymont -Ridge Road
Great customer service extremely polite and very helpful.
Business response:
Kandi, thanks for leaving us a stellar review. We take our feedback very seriously, and it is always great to see that work is paying off. Sincerely, iStorage Claymont -Ridge Road
Office manager was extremely unhelpful. Telling me id have to wait to start my rental because she was going to lunch and customer service should have made me aware of her lunch schedule. This after me waiting at the gate trying to enter property ON TIME for upwards of 15 minutes. Even calling property and customer service for gate entry.
Business response:
Thank you for taking time to provide feedback, Carl. If you would like to discuss your concerns further, please email ist-marketing@nsabrands.comand provide your preferred contact information so that a member of our management team may reach out to you.
Your storage facility has no working Security GATE. My lease was terminated by the regional manager when I got upset with her about it and Cursed her out! The CUSTOMER is ALWAYS RIGHT! Your employees have no customer service Skills! She should get the gate working immediately and Apologize to ME!
Business response:
We're sorry to hear about your negative experience, we appreciate your feedback, Alan. Don't hesitate to reach out to us at (302) 488-0009 or ist-marketing@nsabrands.com if you have additional details regarding your experience. We would love the chance to resolve any issues.
All my stuff was damaged due to water damage and rodents. Told I was insured for $2000 and turned out it wasn’t insurance I was paying for, it was a protection plan that only covered $500.
I thought is was counterproductive to not allow people in to sign there documents with a mask on due to Covid-19 but, the girl came outside and stood right next to me so I could sign them. What would've of made more sense was for her to let me in, since I had a mask on, leave the documents on the counter for me to sign, while she remained behind the desk hence, still being in compliance with the 6 ft. social distancing requirements. Just my thoughts.
Frequently asked questions about iStorage
How is iStorage rated?
iStorage has a 4.6 star rating with 255 reviews.
When is iStorage open?
iStorage is closed now. It will open tomorrow at 6:00 a.m.