iStorage

Juan M 

on BBB

6 months ago

Stupid me for not reading the comments before going to istorage. They are horrible but they know it and obviously don't care. The overnight policy changes without warning. Price changes. What customer service. D minus rating because of rat infestations...? I didn't even know there were that many boxes to check off. How are they still in business? 

Jennifer K 

on BBB

9 months ago

This place is horrible. No lights in hallways for no reason for more than a week leaving it unsafe for customers. They are defrauding their customers by charging them for live in on-site manage but they don't have anyone there ever. And if someone does show up it's whenever they feel like and they don't care for or manage the site this is there Clermont location. They are changing full price for climate control and live in on site manager we are lucky to ever have climate control but they keep doing less but trying to take m... read more

Gary G 

on BBB

a year ago

DO NOT RENT FROM THIS ORGANIZATION **** BRANDS)--Istorage located at ********************************************************************************************************* After 10 years of patronage, Istorage failed to notify their tenants of an infestation of rats that overtook the property and as a direct result and breach of their fiduciary obligations has cost several unit owners a complete loss of all their belongings some of which are irreplaceable. The units are now a bio-hazard due to an abundance of rat f**** an... read more

Sebastion W 

on BBB

a year ago

On September 2nd, I attempted to rent a unit in Posen, IL. I was unable to complete the process online so I went to the location. Upon arrival, there was no one there during listed business hours. I called customer service and was told that there has been no one at the location in several months. I was also told that I had been billed for the first month even though I had not been assigned a locker nor completed the contract. I went to another of your locations in Oak Forest, IL. I called customer service to report that the ... read more

Carmelita H 

on BBB

2 years ago

IStorage is the worst ever! No one is ever available at the location. You can't always make a payment via phone or website. They've broken some of my items and have yet to settle the claim. My lock was removed and no one knows nothing! They continually go up on prices while customer service is a ALL time low. The people they hire are totally incompetent. I've never been so outraged with how this company treats their customers. I'm at the point to throw everything away instead of dealing with such foolishness! 

Joel H 

on BBB

2 years ago

Hi, After getting a storage unit from them, they charged me $74.20 a month upfront, no free month, and when I left, they charged me $47.03 for the final month, and I was not even there. The space had black mold previously, too, from what the ground showed. I do not recommend others store their possessions at this establishment. 

Charlotte B 

on BBB

2 years ago

This company is not to be trusted. They have lied to me on several occasions even the retaliating vacate date. Since I stood up for myself and voiced my opinion about how I felt about the property manager I was told I had to vacate by Sept 28, 2022 but here we are on September 24, 2022 and I'm told by customer service that my account is closed and I have vacated when I haven't vacated anything, iStorage must have. I want to know where my belongings are and I want them. I am demanding answers!!! 

Jan D 

on BBB

3 years ago

After 7 years, we cannot take it anymore. Every month/quarter they raise the prices. Right now we are paying $505 for what is advertised as $347 on their website. We can upgrade or downgrade but are not allowed to move out of our 500 unit and claim the advertised 347 unit. The place is not/hardly climate controlled. The A/C did not work for years and we lost a lot of electronics due to the humidity (never filed a claim). Cold as hell in the winter. Finally, the 10x20 unit they advertise is actually 9x18 foot. Bathroom did no... read more

Remi V 

on BBB

3 years ago

Istorage took over the proguard storage where I have a unit the first of May. When I attempted to pay my May rental fee the credit card online payment site did not work. I went to the facility, where there was about a 45 minute line of customers, to pay and was told they were only accepting checks. Trying again today. Additionally, istorage has tacked on a $15 "insurance" fee per their rental agreement, which was not in the rental agreement I originally signed with proguard. So, rental terms changed without my prior agreemen... read more