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iStorage
- Self Storage
- Richmond, TX
About this business
Location details
1728 Crabb River Rd, Richmond, TX, 77469, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
Every one was super friendly, i would recommend this place to my friends and family!!!
Business response:
Lisa, thanks for leaving us a stellar review. We take our feedback very seriously, and it is always great to see that work is paying off. Sincerely, Move It Self Storage - Sugar Land/Greatwood
Experience was quick and easy.
Business response:
Martina, thanks for leaving us a stellar review. We take our feedback very seriously, and it is always great to see that work is paying off. Sincerely, Move It Self Storage - Sugar Land/Greatwood
Pleasure to do business with. Courteous, friendly, professional and knowledgeable. I have now 3 storages there. Very, very happy!!!
Business response:
Donald, thank you so much for your great review. Our team prides itself on providing the best customer experience. If there is anything we can do to help, please let us know! Sincerely, Move It Self Storage - Sugar Land/Greatwood
Nice facility
Business response:
David, thank you so much for your great review. Our team prides itself on providing the best customer experience. If there is anything we can do to help, please let us know! Sincerely, Move It Self Storage - Sugar Land/Greatwood
UPDATE TO THE PREVIOUS REVIEW: Since there is no way to update the previous review, here is my follow up. The new onsight manager is doing all she can to mitigate a year or more of incompetent management of the property. She inherited a mess that has not gotten much better, because her bosses are slow to react and approve required repairs. This roof issue has been known about for weeks. The broken elevator has been waiting for approval for at least five days, while water continues to intrude into the property, This ... read more
Business response:
Your concerns are noted. We are working diligently to address the issues you have brought to our attention. Please contact us at (281) 545-8301 for further assistance.
It's a garbage dumb. - Roof leaks. - No lighting in units. - Repeated billing issues. - Elevator routinely inoperative. - No lighting in emergency exit stairwells (see inoperative elevator). - Gate routinely stuck closed/open. - On site management is rarely onsite. - Poor communication on all of the above. - Corporate staff unable/unwilling to solve problems or provide support. UPDATE: The Elevator has been inoperative for most of a week, leaking roofs is impacting units on the fourth and thi... read more
Business response:
Your feedback is important to us. We apologize for the issues you experienced at our facility. Please contact us at (281) 545-8301 so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention.
Frequently asked questions about iStorage
How is iStorage rated?
iStorage has a 4.5 star rating with 187 reviews.
When is iStorage open?
iStorage is open now. It will close at 10:00 p.m.