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iStorage
- Self Storage
- Evanston, IL
About this business
Location details
2020 Greenwood St, Evanston, IL, 60201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
friendly, helpful, and professional service was provided by the property manager of the Evanston facility. The facility is extremely clean.
Business response:
Tracey Tepperman, thank you so much for using our facility. We appreciate your business. Sincerely, iStorage Self Storage
Really appreciated the excellent customer service and friendly manner Nick provided. Thank you to istorage for hiring professional and courteous staff that take care of the needs of individual. Second year renting here. Great facility.
Business response:
Thank you Natalee for your kind words, they go a long way to shaping what we do at iStorage Self Storage . We look forward to serving you in the future. If you need anything else, please let our team know. Your friends, The iStorage Self Storage Team
Nick (the property manager) is super helpful and nice! Great customer service. Nick walked me through the space and was super helpful with my move in!
Business response:
Meredith, thank you so much for your great review. Our team prides itself on providing the best customer experience. If there is anything else we can do, please let us know! Sincerely, iStorage Self Storage
Good experience, without hassles.
Business response:
Thank you Jeannie for your kind words, they go a long way to shaping what we do at iStorage Self Storage . We look forward to serving you in the future. If you need anything else, please let our team know. Your friends, The iStorage Self Storage Team
good stuff
Business response:
Min Taek, thank you so much for your great review. Our team prides itself on providing the best customer experience. If there is anything we can do to help, please let us know! Sincerely, iStorage Self Storage
I woukd give zero stars if I could. I’m sick. Rodents all over with droppings absolutely everywhere. Also, 3 break-ins.
Business response:
Thank you for taking time to provide feedback, Cathy. Please provide us with more details by emailing customerservice@nsabrands.com. Don't forget to provide your preferred contact information so that a member of our team can reach out to you. We look forward to improving the customer experience and continuing to work with you. Sincerely, iStorage
A single star is an overstatement, as this business operation from top management to bottom (i.e., local company reps) is a ZERO for a business rating, not to mention SHABBY facility. SINCE OCTOBER 2023, there is NO FULLTIME MANAGER on the property to address customer issues, clean/maintain premises, survey property for security assurances, help with move in/out. Even the LOADING DOCK IS NON-OPERATIVE for moves when the place is unmanned. MANAGEMENT is alarmingly TONE DEAF especially ABOUT SAFETY CONCERNS for tenants as th... read more
Business response:
We apologize for the negative experience you have had with our facility. We take customer feedback seriously and are working to address the issues you have raised. Please contact us at (847) 512-3719 so we can discuss your concerns further and work towards a resolution. Thank you for bringing this to our attention.
I booked in advance a 5 X 10 unit and was given confirmation, however, when we got there we were told that none of the smaller units were available and we had to get a 10 X 10 unit which was double the price. When I complained about the "bait and switch", the area manager assured me he would send an email to me and give me a discount on the unit. I have received neither the email not the rebate and I am stuck paying double cost I wanted to pay. Renter beware! They are running a bait and switch scam, I am sure when we wen... read more
Business response:
Hello, Anil . Thank you for taking the time to provide feedback. We are sorry to hear that you've had a negative experience while renting with us. We take situations like this very seriously and are doing our best to make sure this is corrected. If you have any additional concerns please reach out to us at ist-marketing@nsabrands.com with your preferred method of contact so a member of our team can connect with you at your earliest convenience. Sincerely, Your iStorage Team
I have been a customer at the Evanston location for over 6 years. Up until today I was very pleased. I was downsizing into a smaller unit and had entered the facility alone around 9:30am. I came faced with an individual sleeping on the floor probably homeless. I question the security and safety at this location…. I left immediately and re- entered later with a couple of movers. I was very scared!! DP
Frequently asked questions about iStorage
How is iStorage rated?
iStorage has a 4.6 star rating with 462 reviews.
When is iStorage open?
iStorage is open now. It will close at 10:00 p.m.