iStorage

Angel C 

on BBB

a week ago

****** facility was beautiful, staff was great but too many issues with different pricing. I had to change facilities due to pricing on the web , I was offered a month free and was not able to get that once I changed facilities and they made me pay my 1st month up Front and then told me that the pricing only lasts for 3 months And it will increase unless I pay six months in advance.I just feel this it's all unfair, and we should be able to have the same pricing all throughout each senior facilities across-the-board. Because ... read more

Robert D 

on BBB

a month ago

**** who is the manager in the dracut ma office not only keeps the place spotless but I had a concern and was hesitant to bring it up being as everything has been great but he listened and took care of it within minutes.Thank you **** for everything and especially taking the time to listen and act. 

John M 

on BBB

2 months ago

We recently moved from ************ to *******. *** and ******* and the entire staff worked with us on constant changes that were created by the movers. I encourage you if you are looking for a professional, immaculate clean facility, with storage accomodations to fit your specific needs give *** a call. 

Victoria A 

on BBB

5 months ago

Wonderful location, manager ****** is amazing, was super helpful and didnt hesitate to check up on us throughout our day of unloading. Units are kept up and very safe location. Price for units is also great very very affordable. Been here over 6 months and Im happy I choose this storage place. Place that cares for sure! Thanks #*** 

Emi L 

on BBB

11 months ago

Made a payment on time with a transaction number . Someone reversed payment and noted it as late . I got a delinquent notice on my credit report 

Beverly W 

on BBB

a year ago

The facility is very clean and ***** is so friendly and always willing to help you in any way. Some of the storage facilities are way too expensive and I believe Extra Space is very reasonable. Always check with Extra Space before renting somewhere else. You will get more for your money. 

Yoel w. 

on BBB

a year ago

Ayudamos a personas que estn en condiciones ******** y drogadiccin bendiciones para todos ???????? 

Laura G 

on BBB

a year ago

I have stored my RV at Extra Space Storage for 5 months at $164 per month. They just charged my card $213 for the next month with absolutely no notification. Our contract REQUIRES them to give me a 30 day notice before any rate increases. I received no email, no text, no call, and nothing to my mailbox. They just charged my card an extra $49. Did they hope I would not notice? If my $49 is refunded, I will update this complaint. 

John K 

on BBB

a year ago

I have a complaint against Extra Space Storage **** that took over my Life Storage account in in ***********, *****. First of all, I am stationed overseas in ******* and was never late on my payments. I had my storage unit for the last four years without any issues. I received regular emails about price increases and anything else that pertained to my storage. Everything was great until I got a Move Out Confirmation e-mail from Life Storage on 16 Nov 2023 notifying me that all my belongings had been moved out of the storage ... read more