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iStorage
- Self Storage
- Montgomery, OH
About this business
Location details
4100 US-22 W, Montgomery, OH, 45140, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
The only good thing about iStorage is that it is a convenient location and the site manager, Paul. Otherwise, I am not pleased with how frequently the rent for units goes up in this place. Rent increases every couple of months. It's ridiculous. I had a Public Storage unit for years and only saw a rent increase once in 10 years. With iStorage it's several times a year!
Business response:
Hello Susannah. We are sorry to hear about your dissatisfaction. Rates are subject to change due to increases in labor and maintenance costs. It is not an action we take often or lightly, and it is done to provide a better experience for our customers through maintaining and upgrading facilities. For more information on this topic, please see your lease agreement. For further assistance, you can reach us at customerservice@nsabrands.com. Sincerely, iStorage
Watch out for the autopay system. Even if not working correctly they will charge you a late fee.
Business response:
Thank you for taking time to provide feedback, C. Please provide us with more details by emailing customerservice@nsabrands.com. Don't forget to provide your preferred contact information so that a member of our team can reach out to you. We look forward to improving the customer experience and continuing to work with you. Sincerely, iStorage
EDIT: DO NOT USE THIS STORAGE FACILITY!!! I left them a 5 star review before their faulty overhead garage door came down on top of my vehicle ripping off my antenna and doing $3000 worth of damage. Now they refuse to provide me with their insurance information, and will not compensate me for damages, even after the property manager viewed the security footage of the incident and agreed I was not at fault. Corporate is no help. Customer service transfers me in a circle or hangs up on me when I explain the situation. The incid... read more
Frequently asked questions about iStorage
How is iStorage rated?
iStorage has a 4.6 star rating with 158 reviews.
When is iStorage open?
iStorage is open now. It will close at 10:00 p.m.