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James Hook & Co
- Seafood
- Boston, MA
About this business
Location details
440 Atlantic Ave, Boston, MA, 02110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 4:00 p.m. | |
| Tue | 10:00 a.m. to 4:00 p.m. | |
| Wed | 10:00 a.m. to 4:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
RecommendedLobster roll was tasteless, tough and ‘stringy’. The Cole slaw was completely inedible.
Business response:
Beth, providing our guests with nothing but delicious food is incredibly important to us, so we're disappointed to see your review. That said, we understand everyone has different preferences when it comes to what they eat, but if there's ever an issue with your meal, please don't hesitate to let us know so we can do everything we can to make things right while you're here. We hope you'll consider giving us another chance to show you just how great we can be. -The Hooks
Horrible quality food, for your health and safety I would avoid this place at all costs, there are PLENTY of good SAFE seafood food options in the area.
Food was very bland and very small portion sizes for the price.
The lobster rolls were very good. The customer service not so much. I watched someone cleaning up (because it was closing time) and he took the condiments off the table a woman was sitting at. She asked very nicely for something back and the person told her to hurry up... The person who helped my friend, was just in a hurry to leave. When you walk on you already know that it’s going to be expensive (it’s seafood) but I think no matter the time customer service should always be a 10. Kelly’s Roast Beef is easier to get to a... read more
The bun was really good. The lobster roll had lots of lobster. But the lobster was rubbery and tough. Ate with a random gentleman I saw walking in and his was tough as well...quite disappointing. Customer service was non-existent. No smile, no hello, no thank you. I ordered a clam chowder and while it has tons of flavor, it had very few clam pieces and some potatoes were still hard.
The bisque was good, but to pay $2.50 for a small bottle of Poland Springs water, that is a disgrace, especially when they don't post beverage prices. BRING YOUR OWN WATER !!
Customer service pretty much doesn't exist at this place to say the least.
Frequently asked questions about James Hook & Co
How is James Hook & Co rated?
James Hook & Co has a 4.5 star rating with 4,846 reviews.
When is James Hook & Co open?
James Hook & Co is closed now. It will open tomorrow at 10:00 a.m.