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Jandy TruClear11K Truclear Salt Chlorinator Kit
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So far, so good! First time pool owner so still learning, however, the pool stays super clear with the Jandy Saltwater Chlorinator.
Business response:
Hi Jorge, Thanks for sharing your experience with the Jandy TruClear Salt Chlorinator! Customer opinions matter to us so thank you for taking the time to review this product. Happy swimming! Jandy Pro Series
System is really good so far, except a time clock had to be installed to power it since the pool equipment is controlled by Jandy Pro Series IQ Pump 01 Interface. Installer said there wasn’t enough power on this to operate the TruClear system. I don’t like this because if the power goes out then later comes back on it will throw off the TruClear to generate chlorine while my pump is off which could create a dangerous situation. If I’m out of town and this happens, nobody will be there to reset the time clock to operate durin... read more
Business response:
Thank you for taking the time to share your experience wth us, Allen. Please call our support team so we can better understand your situation and assist. We can be reached at (800) 822-7933. All the best, Your Jandy Team
My pool was built in 2020, the original salt water element lasted 4yrs just long enough for the warranty to expire. Since that time I have replaced the element 5 times each new element lasting a short few months. When I purchased the new element I was told there was a 1 year warranty. During that year I replaced the element 3 more times. The 5th time I was told that the warranty was only for 1 year after the original replacement part, not each replacement part. So the 5th time I was out another $700 for the part ($1400 for t... read more
Business response:
Hi Joseph, We're sorry you're experiencing issues with your Jandy TruClear11K Truclear Salt Chlorinator Kit. Product quality and customer satisfaction are top priorities to us. A technical support representative reached out to you. Thank you for your patience. Your Jandy Team
After 5 years the screen is unreadable
Business response:
We are sorry your screen isn't readable, Robert. We recommend contacting a local pool professional for help. You can find a local pro using our dealer locator:https://locator.fluidrausa.com/en If you have any questions, please call our support team at (800) 822-7933. Thank you, Your Jandy Team
The unit was installed at the end of May, and the screen is dead on the power pack and the buttons do not work.
Business response:
We are so sorry your unit isn't working, Cecil. Please get in touch with a local contracted service professional for help. You can find a local pro using our dealer locator: https://locator.fluidrausa.com/en If you have any questions, please call our support team at (800) 822-7933. All the best, Your Jandy Team
Considering it’s my 3rd Jandy TruClear in 3 1/2 years, I am rating it as low as it is humanity possible. The first was replaced 3 years and a month because it would not change off of “standby mode”. I was told it was no longer under warranty so I paid $1,600 to replace it on March 1, 2025. The second was replaced 4 weeks ago because it would not power on . Fortunately this time I did not have to pay for it since it only lasted approximately 3 months. I also had to replace my pump since it would not power on. Another i... read more
jandy claims the cell will last 5-7 years. I have lost 2 in 7 years. Last on failed in 4 years.
Business response:
We appreciate you taking the time to leave a review, Kraig. We're sorry your cell hasn't lasted as long as expected. If you have questions or need future assistance, please call our support team at (800) 822-7933 so we can help. All the best, Your Jandy Team
I've had the system for 7 years and I had to replace the cell 4 times in that period. It's always the same issue the seal cracks around the edge of the cap or on the window on the lid. it's a bad design. Monny Boyette 954-520-4719
Business response:
We are sorry you've had such a frustrating experience, Stoncil. If you are currently having an issue with your chlorinator, please contact one of our warranty service centers for help. You can find a local service center using our dealer locator: https://locator.fluidrausa.com/en If there is anything else you need or have questions, please call our support team at (800) 822-7933. All the best, Your Jandy Team
I’ve had my Jandy system 4 years and generally it has worked fine. However I had to replace the controller cover (cost over $300) after 3 years because accumulated affects of sun exposure made the unit display impossible to read. Now I have a sun cover over the display full time. More troubling was my recent experience when every day at startup, the cell would go to 100% chlorination. Through research on line, I learned to my amazement that there is a CR2032 battery on the controller board. I replaced the battery and probl... read more
Business response:
Hi Fred, We appreciate you taking the time to share your experience with us. We don't include the battery information in the owner's manual because we don't want homeowners to open up the TruClear control unit since high voltage is running through the board. We always suggest that a certified pool professional repair and service the board for your safety. If you have any further questions, please call our technical support team at (800) 822-7933. All the best, Your Jandy Team
Frequently asked questions about Jandy TruClear11K Truclear Salt Chlorinator Kit
How is Jandy TruClear11K Truclear Salt Chlorinator Kit rated?
Jandy TruClear11K Truclear Salt Chlorinator Kit has a 4.4 star rating with 83 reviews.
When is Jandy TruClear11K Truclear Salt Chlorinator Kit open?
Jandy TruClear11K Truclear Salt Chlorinator Kit is open now. It will close at 6:00 p.m.