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Jared Green of Mutual of Omaha Mortgage
- Mortgage Lenders
- Leawood, KS
About this business
Location details
10740 Nall Ave, Suite 115, Leawood, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Very smooth process. App worked well.
Business response:
I'm delighted to hear that you found our process smooth and our app user-friendly, Peter. It's always a pleasure to provide a 5-star service. We at Mutual of Omaha Mortgage strive to make our customers' experience as efficient and convenient as possible. Thank you for taking the time to leave your feedback.
Verified by Mutual of Omaha Mortgage
Jared didn’t seem to fully understand his own processes or what I cared about relative to my loan. His attempts to steer me towards points were transparent. He failed to quote certain fees for locking my mortgage over the phone which were later added. The draft disclosures I received were frequently littered with errors - such as putting my home insurance at 15000/year, an absurd amount - and these were not corrected even after I mentioned them repeatedly to Jared.
Business response:
Dear Christopher, Thank you for taking the time to comment regarding your recent transaction. We regret that your experience fell short of your expectations. We will investigate your transaction for any irregularities and address those as necessary. We agree that $15000 for Homeowners Insurance is absurd, but sadly not unheard of, particularly in coastal states. We often enter pessimistic estimates as placeholders until actual numbers are available. As you noted, the actual numbers were much lower and updated in our disclosu... read more
Verified by Mutual of Omaha Mortgage
An advisor/load originator that followed through with each phaze of the loan process to ensure that the ball isn't dropped. The change to close date caused absolute chaos the week of closing. Further, my issues are not just with Mr Green. They are with Mutual of Omaha and their blatant discrimination against people with disabilities. Our deed and Title paperwork were kicked back at the closing table because someone with the ability to abuse their own power, couldnt read the dates on my signature. All important dates, address... read more
Business response:
Dear Joseph, Thank you for taking the time to write about your experience. After investigating your file, we understand the delay shortly before closing was caused by the seller providing his own water test. Because underwriting guidelines are strict on matters of health and safety, the water test had to be conducted by an independent, third party to insure the water source was safe for your use. Regarding our request for you to re-sign documents, Mutual of Omaha has a responsibility to the final investor on the loan to pr... read more
Verified by Mutual of Omaha Mortgage
More detailed answers to my questions. Better written communication.
Business response:
We appreciate your feedback, Jeffrey. We understand the importance of clear and detailed communication. Your insights are valuable, and we will work to improve our written responses. Thank you for bringing this to our attention.
Verified by Mutual of Omaha Mortgage
Lender did not take full advantage of closing credits, resulting in us receiving a higher interest rate than needed. When made aware of the issue, acknowledged it was an oversight, but said it was too late to fix the issue. We are now paying ~$900/yr in interest more than we needed to.
Business response:
Dear Timothy, Thank you for your comments. We have reviewed your loan file in full with the branch office. There are limits on how those credits can be used. Those limits were met based on your transaction's circumstances. Thank you for bringing this to our attention. We wish you many years of happy memories in your new home!
Verified by Mutual of Omaha Mortgage
As a first time homebuyer I didn't feel like I was guided through the process
Business response:
Hi Maxx, I appreciate your feedback and truly apologize if you felt you were not adequately guided through the home buying process. This is certainly not the experience we strive to provide at Mutual of Omaha Mortgage, especially for first-time buyers like yourself. I would really like the chance to make up for it and improve your impression of us. If you're open, I would love to have a detailed discussion about the process and answer any questions you might still have. I'm committed to helping you feel more confident about ... read more
Verified by Mutual of Omaha Mortgage
I had additional cost just before closing.
Business response:
Thank you for taking the time to share your feedback, Abdul. We apologize for any misunderstanding regarding the additional cost before closing. At Mutual of Omaha Mortgage, we strive to provide clear, transparent communication about all costs involved. Your feedback is valuable, and we will use it to improve our services. We hope to have the opportunity to better serve you in the future. If you have any further concerns or questions, please don't hesitate to let us know.
Verified by Mutual of Omaha Mortgage
I would suggest using another appraiser who is more familiar with the neighborhood properties. Jared was great but the appraisal was not.
Business response:
I truly appreciate your feedback, Stephanie. Your point regarding the appraiser's familiarity with the neighborhood properties is well taken. I'll make sure to consider this suggestion in future transactions to ensure a more accurate appraisal. I'm glad to hear that you found my service satisfactory. Your rating means a lot to us at Mutual of Omaha Mortgage. We look forward to working with you again in the future. Thank you for taking the time to share your experience.
Verified by Mutual of Omaha Mortgage
The communication and clarity and disclosure on rates etc was really tough. I don't know if its Jared's fault or Mutuals but I never clearly understood my options, it seemed random. Now I'm more upset that Jared convinced me to go with Mutual and that they would never sell the loan and it seems now its with Citibank. He promised me a free refi and now that its with Citi I guess that goes away. I'm pretty pis*** about that. He did get me the loan but I dont think he was forthright.
Business response:
Dear Janet, The Mortgage Servicing contract for you loan was indeed sold to another reputable company. We wish that we could retain the servicing of every loan we originate but circumstances do not permit us to do that. Your loan documents and disclosure statements stipulate this fact. While we share your disappointment in the fact that our business relationship has ended, the current conditions in the mortgage business require us to sell a small number of Servicing contracts. Regarding the offer of the free refinance, ... read more
Frequently asked questions about Jared Green of Mutual of Omaha Mortgage
How is Jared Green of Mutual of Omaha Mortgage rated?
Jared Green of Mutual of Omaha Mortgage has a 4.7 star rating with 90 reviews.
When is Jared Green of Mutual of Omaha Mortgage open?
Jared Green of Mutual of Omaha Mortgage is closed now. It will open on Monday at 9:00 a.m.