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Jennifer Roe of Mutual of Omaha Mortgage
- Mortgage Lenders
- Scottsdale, AZ
About this business
Location details
7580 N Dobson Rd, Ste 100, Scottsdale, AZ, 85256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
It was just the west coast and east coast time difference
Business response:
I appreciate you bringing up the time difference between the coasts. I understand how that might have posed a challenge. If there's anything specific you need assistance with or if there's anything else I can do to improve your experience, please feel free to let me know.
Verified by Mutual of Omaha Mortgage
The process was clearly defined and Jennifer was there every step of the way! Thanks Jennifer
Business response:
I'm really pleased to know that the process was clear and that my support made a difference for you. Being there every step of the way is something I prioritize in order to help make things easier for my clients. Thank you for your feedback, William, and if you ever need anything else, just let me know.
Verified by Mutual of Omaha Mortgage
Jennifer was patient with me I get a little over whelmed. She did very well with everything. Thank you.
Business response:
I'm glad to hear that you felt supported throughout the process. It's important to me to be patient and make things as smooth as possible, especially when things can feel a bit overwhelming. Thank you for your kind words, and if there's anything else you need, don't hesitate to reach out.
Verified by Mutual of Omaha Mortgage
very pleasant to work with
Business response:
I'm thrilled to hear that you found the experience pleasant. It was a pleasure working with you, and I appreciate the positive feedback. If you need any further assistance, please feel free to reach out.
Verified by Mutual of Omaha Mortgage
Jen's communication was top tier. I felt she advocated strongly for me.
Business response:
I'm thrilled to hear that you found my communication to be top-tier and felt supported throughout the process. It was a pleasure advocating for you. Thank you for your kind words and for choosing Mutual of Omaha Mortgage.
Verified by Mutual of Omaha Mortgage
Very fast and intelligent assistance on line and by phone. Exactly the type of help that a senior citizen needs.
Business response:
I'm thrilled to hear that you found the assistance both fast and intelligent. It was a pleasure working with you, and I'm glad I could provide the help you needed. Thank you for your kind words.
Verified by Mutual of Omaha Mortgage
Quick responses, complete and detailed answers to all my questions, easy and smooth closing experience.
Business response:
I'm thrilled to hear that you had a smooth and efficient experience with your mortgage process. It was a pleasure assisting you, and I appreciate your kind words. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Verified by Mutual of Omaha Mortgage
Everything explained step by step.
Business response:
I'm glad to hear that the step-by-step explanation met your needs. It was a pleasure assisting you throughout the process. If you have any further questions or require additional assistance, please feel free to reach out.
Verified by Mutual of Omaha Mortgage
Horrible!!! Would NOT recommend to anyone Was lied to about getting pur appraisal fees back, had to reach out several times and was told a check would be sent, have text with this information, I finally had to reach out to another employee to see about our refund, was told NO, appraisals are never refunded, then was told by Jennifer to cover what she lied about, it was added to our own cash back that WE was getting from OUR OWN equity. Chase her manager tried saying same and even said "what do you want me to do fire her". So... read more
Business response:
Dear Grace, A review of your closing documents indicates there was a credit issued to reflect your previously paid appraisal fee. The final payoff letter on your previous mortgage was higher than expected because your current month's payment had not yet been made. This caused the cash back to you to be reduced because you had saved the current month payment. Mutual of Omaha regrets that you are dissatisfied. We will continue to work to more fully explain how final numbers can vary from the expected cash back. Thank you f... read more
Frequently asked questions about Jennifer Roe of Mutual of Omaha Mortgage
How is Jennifer Roe of Mutual of Omaha Mortgage rated?
Jennifer Roe of Mutual of Omaha Mortgage has a 4.7 star rating with 20 reviews.
When is Jennifer Roe of Mutual of Omaha Mortgage open?
Jennifer Roe of Mutual of Omaha Mortgage is closed now. It will open tomorrow at 9:00 a.m.