JOEY Bentall One

SanjayMR 

on OpenTable

4 years ago

First, our server was missing most of the shift - there was some confusion as to who our server was. Second, I think our server was missing because the restaurant was packed! You could see multiple households mingling, hugging, not wearing masks and chatting between tables. This was really troubling. We enjoy the food at Joey, but this was over the top - it goes to show the customers are not adhering to the health care guidelines and the restaurant was turning a blind eye. 

JasonY 

on OpenTable

5 years ago

Extremely disappointed. Our reservation was at 5:15 and we arrived at 5. We were told our tables would be ready at 5:15. Instead, we had to wait until 5:55 before we got a table as a big portion of the restaurant was blocked off for an event and they clearly did not honour reservations. We saw walk-ins get spots between the 5-5:15 time as apparently it wasn’t our reservation time yet. We were then rushed to order from the happy hour menu within 2 minutes as they said their system changes the prices at 6pm automatically and n... read more

Sophia 

on OpenTable

5 years ago

We were a group of 8 celebrating a birthday. We were seated at perhaps the worst table in the restaurant, which was a big round table for a group this size. It was very loud in the area. And because of seating style (big round table), we could hardly communicate as a group having to scream at each other to be heard. The waitress was simply going through the motions - did not ask if we were celebrating a special occasion, did not tell us of any specials, did not recommend anything. Just did the standard "still enjoying the ap... read more

Lioness0817 

on OpenTable

6 years ago

I arrived on time for the hostess to tell me she made a mistake and gave my table away. I was hosting a business lunch with someone who flew in from NYC. Very embarrassing. Instead of saying “but we have another table for you” then simply just said we gave your reservation away. I literally had to say “I’m sure you can find me another table, I’ll wait here.” To which she replied “it’s going to be about 30 mins.” NOT ACCEPTABLE. It was noon and there was a line up of people behind me with resos as well waiting to be seated. I... read more

Anonymous 

on OpenTable

6 years ago

Had to wait 20+ minutes past the reservation time as host forgot about us. The lobster Mac and cheese had no lobster in it. Service staff forgot about us for a long time. Turned the heat off so we’re freezing cold and had to ask for it to be turned back on. Disappointing experience but only in town for a couple days so made the most of it. 

LaurieP 

on OpenTable

14 years ago

I felt that this restaurant caters to "men" instead of all. The restaurant was full of men, only two women. I was there with another woman and we were ignored, where the men next to us and all around were "doted" upon. We were asked to sit in the wine room....is this where they put all the women? Out of sight? I felt like I was treated as a minority, not as a paying patron. Don't know if I'll go back 

Anonymous 

on OpenTable

14 years ago

I made reservations for 11 people. When we got to the restaurant our table wasn't ready. Some people from our group was running late so it worked out okay. However, we waited a long time for food as well. Most of us ordered appetizers and drinks only and the restaurant wasn't crowded so the delay was unnecessary. Also, I made a note with my reservation that we were going to be there for a birthday celebration and i requested a piece of cake with a candle after the food but that did not happen. Overall, the staff and the wine... read more

Evanna 

on OpenTable

15 years ago

I was only there for lunch just for the food. Our waitress was unattentive and hard to track down. When we were placing our orders, she felt it was necessary to tell us how tasty each dish was and how they were her favourites. Thanks, but it seemed fake, like she was spouting off memorized script, that I'd rather have not heard it at all. The hostess was fantastic. She even remembered my name from my reservation and greeted me when I arrived.