Justin Rich at Velocio Mortgage L.L.C.

Steban E. 

on Birdeye

4 months ago

Our experience with Velocio Mortgage was incredibly frustrating and disappointing from start to finish. What should have been an exciting and smooth process quickly turned into a stressful situation filled with confusion, lack of accountability, and serious concerns about professionalism. One of the biggest issues we faced was a lack of transparency. There were discrepancies between what we were initially told and what actually happened, especially when it came to financial details and agreements. We had to repeatedly follow... read more

Chantelle C. 

on Birdeye

7 months ago

Email to follow. 

Heather G. 

on Birdeye

8 months ago

The interactions I had with Justin felt very rushed. He also did not listen very well when relaying our information to him which caused a lot of back and forth and confusion in the process. There were other people I interacted with who were much more helpful than Justin was with a lot better outcomes overall communication wise. 

Evelyn B. 

on Birdeye

11 months ago

JUSTIN SEEMS LIKE HE PURPOSELY HELD THINGS UP (BY THAT MEANING)PAPERWORK TO APPLY OUTRAGEOUS 🤔 BOGUS LATE FEES * 

Peter M. 

on Birdeye

a year ago

This is the 5th home I have purchased in the last 14 years, and this unfortunately was my worst experience with a lender. There was one situation in particular where I realized that Justin with Velocio mortgage was a strong partner for Starlight homes, and I as the customer was not the priority. It was in regards to the appraisal of the home. I got a phone call from Starlight homes, a week before close, that the appraisal came under asking and that they are trying again, appealing the decision for a second/ third time. I... read more

Young K. 

on Birdeye

2 years ago

1) It took too long to get approval 2) way too many documents asked 3) asking to sign for the email content as they do not trust client 4) one good thing about is good communications Thanks.