This profile has been claimed by the business owner or representative.
130 Towne Center W Blvd, Henrico, VA, 23233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 3:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had the worst experience here, with Dr. Herrera, not once but twice. I will not go into my personal details for this review, but the office staff and this Dr. are extremely unorganized and performed an emergency surgery on me without my knowledge. Meaning, no one explained to me what was going on. The assistant could barely speak english. I was supposed to be there to get my surgery wound in my mouth re-packed with gauze. After my "emergency surgery", they had me sign my consent form AFTER the surgery. I was in so much PAI... read more
I was not pleased with my care at VA OFS. I have 3 wisdom teeth removed, 7 extractions total. Following the surgery, I have had 2+ weeks of ongoing intense pain (including a trip to the emergency room). My surgeon, Dr. Dymon, did not exhibit a bedside manner appropriate for the amount of pain and suffering I was going through. In fact, he told me that it was to be expected due to my having the extractions done “at my age”. I am 37 years old, and I understand that extractions are more difficult into adulthood, but he mentione... read more
Front desk personnel are amazing and helpful. Unfortunately if you question the nurse or tech they get annoyed and short with you. They do not take my insurance, so when I asked questions about how much things would cost they got annoyed with me. This is the second time it’s happened, and if they told me what was required when I made the appointment, we could have avoided Aldi unpleasantness. The persons at the front desk were very helpful, they found me a practice that did except my insurance, and were very understanding.
Your staff make an unpleasant experience comfortable
Business response:
Thank you for your kind words, Sherry! We are pleased to hear about your great experience with us. Hope you have a wonderful day!
I did not feel informed about my care. When I went to my preop appointment, the only information I was given were the rules like don’t eat 6 hours before, wear something comfortable, and have a ride. The post op instructions sheet would have been necessary to have at the preop appointment because it was quite challenging to read the instructions after being sedated. I wasn’t told prior to my surgery that I would receive something to clean my wisdom holes out with during my follow up appointment, so I was just left wondering ... read more
I felt that I was treated very poorly by Dr. Agnihotri and his nurse following my telling them that I had taken Klonopin on the morning of my appointment. I made the nurse aware of exactly what medications I take on my pre-op visit and no one said one word to me about it not being okay to take one of my regular, prescribed medications on the day of my appointment. This is definitely something that should have been disclosed to me, as I was told it inhibited my ability to give informed consent. The Dr. and nurse were both rud... read more
Staff was great! Doctor was good before surgery however after surgery he was pompous and belittling.
Business response:
Thanks for your feedback, Monica. We are sorry to hear you didn't have the best experience with us. Given the opportunity, I would like to lean more details about your post-op and to be able to make things right however I can. Please contact me at your convenience. - Alyse (alysew@oralfacialsurgery.com)
You really need to make the waiting area more friendly by putting a coffee service there. Insurance billing should be more clearly explained. I was told that I had to pay a certain amount up front and it was WRONG. My insurance paid more.
Kanyon R. Keeney, DDS has a 4.9 star rating with 757 reviews.
Kanyon R. Keeney, DDS is closed now. It will open tomorrow at 8:30 a.m.