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Kevin Kwak, NMLS ID# 174653
- Mortgage Brokers
- Irvine, CA
About this business
About Kevin Kwak Kevin is highly capable of assisting with a variety of loan scenarios to best suit your needs and help you realize your dream of owning a home. Kevin attributes a portion of his success in the industry to his attention to detail and providing information to his clients in a way that is transparent and easy to understand. He also stresses the importance of establishing long-term relationships with his clients who he also considers friends. Please feel free to call and ask Kevin questions anytime! https://ww... read more
Location details
18071 Fitch, Ste. 200, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
quick service
In the end when you knew that I have no choice I was treated like I was worthless. I asked for the discount that you agreed to give before appraisal you denied giving anything. All the lenders had agreed to reimburse for the appraisal cost, which I requested from you and it was very disappointing to hear your response. when I took such a big loan it should have been considered. I didn't even bargain for the points that you added when my LTV went down.
It was not Kevin as much as it was the inept mortgage processors Obvious that they could not read a P/L My liquid coverage to debris 15 to 1 Lacked organization they just kept creating question submit what they requested and then they would ask for several more trivial items Very very unprofessional and poorly trained I assigned the process to my accounting group my VP of Administration and they were both frustrated With both the lack of structure and the lack understanding understandi
Because I'm self employed, getting a mortgage is more complicated than the usual. I went to 2 other financial institutions that both promised to get it done, but failed. Quicken loans was able to deliver where others could not.
1. Fix your website so when people submit requested documents they only have to do it once. 2. Train your people so they do a better job of understanding the documents they have received. After everything was said and done, I found out that after my escrow closed, two sources of income had not been submitted to the under writer making qualification way more difficult than it needed to be. 3 . Improve communication between your people and customers.
The processor was great. Kevin made me feel as though my questions and concerns were wasting his time and let me know I should be embarrassed by my credit. I would never use him again or refer him to anyone.
Frequently asked questions about Kevin Kwak, NMLS ID# 174653
How is Kevin Kwak, NMLS ID# 174653 rated?
Kevin Kwak, NMLS ID# 174653 has a 4.9 star rating with 210 reviews.
When is Kevin Kwak, NMLS ID# 174653 open?
Kevin Kwak, NMLS ID# 174653 is open now. It will close at 6:00 p.m.