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Kitchen Mart - Kitchen & Bath Remodeling
- Kitchen & Bath
- Sacramento, CA
About this business
Location details
3742 Bradview Dr, Sacramento, CA, 95827, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:30 p.m. | |
| Tue | 9:00 a.m. to 4:30 p.m. | |
| Wed | 9:00 a.m. to 4:30 p.m. | |
| Thu | 9:00 a.m. to 4:30 p.m. | |
| Fri | 9:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Waited a month for a guy to show up and say he didn't know what we wanted. We had frigging blueprints and he wouldn't even look at them. He ended up leaving and I felt gut kicked. Heck of a way to treat a veteran and his with.
Business response:
Hi Charles. Thank you for your service. Upon doing some research it appears you met with our team roughly a year ago? Our Specialist whom you met is extremely knowledgeable and would have been very specific with next steps, or what decisions he may have needed to provide you the most accurate quote. We do apologize for it appears there may have been some communication challenges. We would be happy to come back out and bid your cabinetry build and installation. Thank you Charles.
Thank you for making my kitchen look great! It took many hands to make it a success. Marisa was extremely patient with me in helping to choose my quartz; Haley always answered the phone in a professional manner; Bryan worked tirelessly (with a great sense of humor) in refacing the cabinets; the staffer, whose name I do not know, did an outstanding job fabricating the quartz; Travis installed the counter and backsplash with precision; Nate skillfully tied up the loose ends--how does he know so much?--and finally, Justin, qu... read more
Business response:
Thank you Dianna for your review. We are absolutely thrilled to hear about your positive experience with our team at Kitchen Mart! Thank you for your kind words and for choosing us to transform your kitchen. We truly appreciate your feedback and look forward to serving you again in the future.
First, I thought all the craftsmen were all impeccable. They came when they said they would, did excellent work, and cleaned up after themselves. My beef is with corporate. It took ONE YEAR between the time I signed the contract and the work was complete. That's too long. And you no longer reface the shelves (as you used to). So when the cabinet is open, it's plain that I had the cabinet refaced.
Business response:
Thank you for your feedback, Natalie. We appreciate your compliments on our both our teams work and their professionalism. Your feedback is very important. I've reached out to you offline and look forward to speaking with you. First, I'm sorry to hear about your frustrations with our lead-times. We sincerely appreciate your patience. We're very transparent up-front about our lead times and would have shared we were nine months plus for a bathroom (at the time). As a general service we don't offer 'refacing' of the insi... read more
Hire skilled laborers that know what they are doing. Hire a job manager that communicates all that you’ve spoken about (from the beginning) to the workers, so everything (literally everything) doesn’t have to be redone multiple times. Job took 3 times longer. Should have received compensation refund of some kind. Could never recommend Kitchen Mart to anyone given our dismal experience.
Business response:
Good morning Greg. Our sincere apologies about your frustrations and unhappiness. We'll reach out to you offline.
Frequently asked questions about Kitchen Mart - Kitchen & Bath Remodeling
How is Kitchen Mart - Kitchen & Bath Remodeling rated?
Kitchen Mart - Kitchen & Bath Remodeling has a 4.8 star rating with 575 reviews.
When is Kitchen Mart - Kitchen & Bath Remodeling open?
Kitchen Mart - Kitchen & Bath Remodeling is closed now. It will open tomorrow at 9:00 a.m.