Kristin Shandrew at Mutual of Omaha Mortgage

Dorreen T. 

Verified by Mutual of Omaha Mortgage

4 years ago

Kristen was great ! Her communication was awesome. however, I am disappointed that my loan is not serviced by Mutual of Ohmaha. it was sold Disappointing 

Tracy G. 

Verified by Mutual of Omaha Mortgage

5 years ago

Kristen was always professional and timely. But the underwriter was horrible, unnecessarily invasive, unprofessional in timing (told me loan all good to go and then I got a call requesting more unnecessary and invasive information). The underwriter wanted to know in detail where I had been living since I sold my home. So intrusive and the underwriter had all my bank documents so they knew I wasn’t renting. I wish Kristen would have warned me of such items and had a definitive list. 

Erica C. 

Verified by Mutual of Omaha Mortgage

5 years ago

Kristin made an assumption, perhaps based on our last name, that one of us didn’t have citizenship & req a green card? She continuously wanted to increase our loan amount to cover items, such as paid property taxes. We asked for reimbursement for MULTIPLE req from lender for pay off. She said fees would be covered at funding of loan, which isn’t reimbursement. Lender credits did not cover this additional cost. Lacked transparency & communication. Process took a shocking 3 mon! Subpar. 

Roy W. 

Verified by Mutual of Omaha Mortgage

5 years ago

We were led to believe that the loan would remain with your organization but I that was not true. 

Tava D. 

Verified by Mutual of Omaha Mortgage

5 years ago

Unfortunately she knew nothing of California law or how labor or payroll laws work. She kept asking questions that she had asked several times. We had to remind her of things that should’ve been taken care of. It was a horrible experience. 

Jenee S. 

Verified by Mutual of Omaha Mortgage

6 years ago

The closing document drafts that I received were thousands of dollars off leading me to believe I owed more than I did. When I looked at each line item I found that I was being “charged” for items i had already paid and my credits were not being properly reflected. When I brought this up I was told just to sign and it would be fixed later. I didn’t receive accurate closing documents until 2:30pm the day before my signing appointment which was at 8:30am. 

Tracy G. 

Verified by Mutual of Omaha Mortgage

6 years ago

Kristen was always professional and timely. But the underwriter was horrible, unnecessarily invasive, unprofessional in timing (told me loan all good to go and then I got a call requesting more unnecessary and invasive information). The underwriter wanted to know in detail where I had been living since I sold my home. So intrusive and the underwriter had all my bank documents so they knew I wasn’t renting. I wish Kristen would have warned me of such items and had a definitive list.