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Land Rover of Tacoma
- Automotive
- Fife, WA
About this business
Location details
1601 40TH AVE CT E, Fife, WA, 98424, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Do not support this dealership!! Awful customer service, no communication, your vehicle will most likely be vandalized and they will take no accountability. If you want your vehicle back in one piece I highly suggest not taking it here!
Business response:
Presley, I'm so sorry to hear about your negative experience with us! We want to learn more about your experience; what is the best way to reach you? | customercare@obrienautogroup.com Best, O'Brien Auto Group
Terrible communication, terrible service, unsecured lot, won’t take responsibility for vandalism in their parking lot. 10 out of 10 DO NOT RECOMMEND.
Business response:
Thank you for providing your feedback and letting us know about this issue, Kerry Axelson. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at customercare@obrienautogroup.com and we'd be happy to help you out. Cheers, Land Rover of Tacoma
All have to say is that Land Rover of Tacoma has had my vehicle since May 28th and I’m just waiting to get it back. Enough said on that…..Smh. I wish I could give negative stars.
Business response:
Thank you for your feedback, Emmanuel. We are truly disappointed to learn about your negative experience. We made our management aware of this matter, and they'd like to reach out to you personally. What is the best way to reach you? | customercare@obrienautogroup.com O'Brien Auto Group
Buyer Beware!! Especially Military!!! Check your Warranty information. When you move or PCS overseas, Land Rover WILL NOT honor their manufacturer warranty, despite what the sales agent says. Currently have a 2yr old vehicle with a faulty engine at 20k miles. No one at Land Rover, even Corporate, is willing to help. They refuse to hold themselves accountable, even with their own mechanic telling me in writing the engine is faulty.
I would avoid Land Rover of Tacoma at all costs! I paid them for a pre purchase inspection and nearly 10k in cooling system repairs over the past 6 months only to learn a more significant issue was overlooked and would likely require a new engine. Rather than an apology, they told me I could pay an additional 3k for them to look into it, or visit their website to look for a new vehicle. To further the insult, the service manager called and told me they needed the service loaner back right away leaving me without transportati... read more
Business response:
Thank you for your feedback and for bringing this to our attention, Daniel. At Land Rover of Tacoma, our customers are our top priority an we're truly disappointed to learn of your experience with us. I understand how frustrating it must have been to go through a series of events like that. What is the best way to contact you so that management can reach out to discuss this further? You can also contact us directly at customercare@obrienautogroup.com. -Land Rover of Tacoma
RecommendedCharles Madison was very helpful and sent us what we needed as out of state buyers so that we were prepared when we arrived at the dealership. This was our 7th Land Rover (first from Tacoma) and we will definitely want to work with them again!
Business response:
David, wow! We can’t thank you enough for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We're so glad Charles was able to help you out and give you a great experience! We look forward to working with you again in the future! Land Rover of Tacoma
WORST EXPERIENCE EVER!! If I could give negative stars away, I would!! The only reason I have 1 star is to get this post to publish. The purchase and service I've received from Land Rover of Tacoma has been awful. The first 6 weeks I owned my car, LR of Tacoma had possession of my vehicle making pitiful attempts to address and services the issues we had when we purchased our CPO 16' Discovery Sport. The customer service was lacking from the very top (General manager) down. I will definitely NOT return there by choice for ANY... read more
Business response:
Jayme, first I would like to thank you for taking the time to leave us this feedback about your experience. We are sorry to hear that your experience was not a positive one and management is eager to resolve the issue. Is there a best method of contact to reach you via phone or email? Or please feel free to email me directly at marketing@obrienautogroup.com and we can discuss the matter further. Thank you again and have a great day. Kind regards, Bridget Z. | O'Brien Auto Group
RecommendedYes it’s a nice dealership but they wont drop their numbers for any reason other than what they’ve offered on paper. It’s disappointing because other locations will and so with that, I am ok and I will take my business elsewhere . Rover Owner🤷🏻♂️
Business response:
Angel, we're sorry to hear your experience was less than par. Management would be happy to discuss this in further detail. Let us know if there is a best way to get in touch.
Okay this is an updated review. Our 1st experience at tacoma wasn’t the best. But it was straightened out and we were made happy. Last wensday our new disco information screen froze. The screen stayed on frozen and wouldn’t budge car locked or not. We drove straight to tacoma and cole took care of us. Got our car in right away and us in a loaner. We were just heading out for a day at Mt Rainer. We came back 4 hours later and our car was ready ❤️ . Our next Land Rover will be from Tacoma. Never ever agin from Bellevue 🤮
Frequently asked questions about Land Rover of Tacoma
How is Land Rover of Tacoma rated?
Land Rover of Tacoma has a 4.3 star rating with 727 reviews.
When is Land Rover of Tacoma open?
Land Rover of Tacoma is closed now. It will open tomorrow at 7:30 a.m.