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Legacy at Jones Farm Apartments
- Apartments
- Huntsville, AL
About this business
Location details
1 Legacy Farm Dr, Huntsville, AL, 35802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Cockroach Infestation and Pests I kill at least two bugs every single day, and recently found a three-inch roach crawling in my baby’s nursery. I submitted a request over a month ago to be released from my lease because of a cockroach infestation, and I even provided medical documentation from my doctor confirming that the conditions are unsafe for my infant. Despite this, upper management has completely ignored me. The local office keeps saying “someone from corporate will reach out,” but corporate management never responds... read more
Business response:
Valued Resident- Thank you so much for reaching out and providing feedback. We will take this feedback seriously and ensure moving forward we do everything in our power to improve the customer experience.
Beautiful property, terrible customer service The property is beautiful but while you are here, hope you don't have any questions or concerns with the front office. Everytime we had a question, from amenities to renewing our lease to late fees, they were rude and passive aggressive. I dreaded going in to the front office. The side gates are broken in this "gated community" . Our key fobs regularly don't work. Whenever this is brought up to the front office they say they'll work on it and then nothing gets done. Every other w... read more
Poor management The apartment is in a nice area. Lots of stores. However , when I moved out I never received my full security deposit. I moved out in March, it is now September. Like others said previously, the management is horrible. I have had numerous encounters with the manager / supervisor stating that she will contact “accounting” and I would never hear anything back. Numerous phone calls, emails, voicemails.. still haven’t had the issue resolved. They don’t want you provide you with corporates information. I was told ... read more
RATS on the apartments Beautiful apartments and community. Everything is good until you have to deal with the office staff about the RATS on my apartment. They put traps and poison but it is not enough. We have rat stool everywhere. They offered to transfer us to another apartment but we have to pay for all the expensive for that when we are not responsible for the issue. The office staff is rude and unprofessional. Living with a kid in an apartment infested with RATS is not recommended to anybody.
Don’t rent here! Real life Jekyll and Hyde The nicest looking apartment I’ve ever lived in. However that’s where all the positives end. Despite looking dog friendly, they are anything but. Dog owners are highly scrutinized for every little detail and micromanaged by the management. They make you submit your dogs DNA so they can charge you $250 for even leaving a single nugget of dog poop that falls down inside the rocks at the poorly maintained dog park (which smells to high heaven of urine all summer, trash not taken out, k... read more
Horrible I lived here for 1.6 years. After I moved out, they sent me a refund check. I never got. I signed a affidavit. I still have not gotten my check.
Business response:
Thanks for taking the time to leave a review. We would love the opportunity to discuss your concerns, please feel free to call the Community Director or email us at knelson@elmingtonpm.com.
Legacy Farms Deletes all Poor Reviews:READ ASAP The management at Legacy Farms deletes ALL poor reviews. So, I had to rate them high but here is what happened to my family. After providing Evergreen Real Estate Company (the group that manages Legacy Farms Apartments out of Nashville) nearly three months to respond to serious concerns that my wife and I had in how we were forced to vacate (against our will) from Legacy Farms Apartments without constitutionally protected due process, I must rate this apartment complex one star... read more
Serious Problems..... After providing Evergreen Real Estate Company (the group that manages Legacy Farms Apartments out of Nashville) nearly three months to respond to serious concerns that my wife and I had in how we were forced to vacate (against our will) from Legacy Farms Apartments without constitutionally protected due process, I must rate this apartment complex one star. Although Legacy Farms appears to be a place of luxerious accommodations with a high level of customer service, the reality is that this place turned ... read more
Poor Management As a former resident of legacy Farms, I was very disappointed in the management team and their lack of professionalism. I do not recommend Legacy Farms.
Frequently asked questions about Legacy at Jones Farm Apartments
How is Legacy at Jones Farm Apartments rated?
Legacy at Jones Farm Apartments has a 4.3 star rating with 183 reviews.
When is Legacy at Jones Farm Apartments open?
Legacy at Jones Farm Apartments is open now. It will close at 6:00 p.m.