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Legacy at Jones Farm Apartments
- Apartments
- Huntsville, AL
About this business
Location details
1 Legacy Farm Dr, Huntsville, AL, 35802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
So Impressed with Legacy at Jones Farm! Legacy at Jones Farm is the perfect example of resort style apartment living. Surrounded by the best of both worlds, Legacy has woods and a beautiful mountain at it’s back and dozens of stores and Target across the street from it’s front. The management pays attention to the big and small things that make a world of difference in the stress of your life. Legacy is pet friendly with incredible dog parks for big and small dog while maintaining the integrity of the rolling lawns of the co... read more
Legacy at Jones Farm This is the perfect location for me. I am close to my school, and close to activities in the area. It is a nice quiet area for me to study, yet there is always something to do. The apartments are brand new, clean, amenities are well maintained and the staff has helped me with every question. I love it.
Nonexistent conflict resolution, rising costs, new management poor Used to be a good apartment complex until they got new management. I literally have reported my upstairs neighbor countless times for being super loud and they haven’t done anything about it. Then they start charging more for the same internet plan I already had, 50-80. They said they would honor the old price if you had it set up but I have emailed them 10 times with my old bill and gotten no response, just an extra $80 charge. Moving out as soon as I can
Business response:
Hi Lucas, Thank you for sharing your feedback. We're sorry to hear about your experience with noise concerns, communication, and the internet charges. We understand how frustrating this has been. We encourage you to contact or visit the leasing office directly so your concerns can be reviewed. Your feedback has been shared with the appropriate team for review.
Cockroach Infestation and Pests I kill at least two bugs every single day, and recently found a three-inch roach crawling in my baby’s nursery. I submitted a request over a month ago to be released from my lease because of a cockroach infestation, and I even provided medical documentation from my doctor confirming that the conditions are unsafe for my infant. Despite this, upper management has completely ignored me. The local office keeps saying “someone from corporate will reach out,” but corporate management never responds... read more
Business response:
Valued Resident- Thank you so much for reaching out and providing feedback. We will take this feedback seriously and ensure moving forward we do everything in our power to improve the customer experience.
Beautiful property, terrible customer service The property is beautiful but while you are here, hope you don't have any questions or concerns with the front office. Everytime we had a question, from amenities to renewing our lease to late fees, they were rude and passive aggressive. I dreaded going in to the front office. The side gates are broken in this "gated community" . Our key fobs regularly don't work. Whenever this is brought up to the front office they say they'll work on it and then nothing gets done. Every other w... read more
Business response:
\"Thank you for bringing this to our attention. We apologize for any negative experiences you had with our front office staff. We strive to provide exceptional service to all residents and will address these issues immediately. We appreciate your feedback.\"
Poor management The apartment is in a nice area. Lots of stores. However , when I moved out I never received my full security deposit. I moved out in March, it is now September. Like others said previously, the management is horrible. I have had numerous encounters with the manager / supervisor stating that she will contact “accounting” and I would never hear anything back. Numerous phone calls, emails, voicemails.. still haven’t had the issue resolved. They don’t want you provide you with corporates information. I was told ... read more
RATS on the apartments Beautiful apartments and community. Everything is good until you have to deal with the office staff about the RATS on my apartment. They put traps and poison but it is not enough. We have rat stool everywhere. They offered to transfer us to another apartment but we have to pay for all the expensive for that when we are not responsible for the issue. The office staff is rude and unprofessional. Living with a kid in an apartment infested with RATS is not recommended to anybody.
Don’t rent here! Real life Jekyll and Hyde The nicest looking apartment I’ve ever lived in. However that’s where all the positives end. Despite looking dog friendly, they are anything but. Dog owners are highly scrutinized for every little detail and micromanaged by the management. They make you submit your dogs DNA so they can charge you $250 for even leaving a single nugget of dog poop that falls down inside the rocks at the poorly maintained dog park (which smells to high heaven of urine all summer, trash not taken out, k... read more
Horrible I lived here for 1.6 years. After I moved out, they sent me a refund check. I never got. I signed a affidavit. I still have not gotten my check.
Business response:
Thanks for taking the time to leave a review. We would love the opportunity to discuss your concerns, please feel free to call the Community Director or email us at knelson@elmingtonpm.com.
Frequently asked questions about Legacy at Jones Farm Apartments
How is Legacy at Jones Farm Apartments rated?
Legacy at Jones Farm Apartments has a 4.3 star rating with 235 reviews.
When is Legacy at Jones Farm Apartments open?
Legacy at Jones Farm Apartments is closed now. It will open on Monday at 9:00 a.m.