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Liberty Pointe
- Apartments
- Newark, DE
About this business
Location details
816 Lawrence Dr, Newark, DE, 19702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Just moved in I moved in 2 months ago and the customer service is always great. I think the leasing consultant is funny and positive and the manager knows her stuff but is usually straight to the point. I like the fact that they have drawings every month with fun goodies if you pay your rent on time. I like it her honestly, some people usually like to down a property because of the people but I don't let the people influence my home and way of living. Also I got a move-in basket full of useful things, so I cleaned my new hom... read more
No maintenance for over year They lease some of the apartments without informing new tenants about faults in the apartment. Our apartment has no working AC unit since we moved almost a year back. Its been terrible living condition in apartment to live in 91 degree temperature with cooling not working. Maintenance and leasing office never bothered to fix it in all these years, every time they will just say that they trying to buy replacement parts and will fix soon. Wouldn't recommend anyone moving in here unless they want to... read more
Business response:
We understand your frustration with the AC and maintenance delays. I do hope that the window units provided to you are working well. The brand-new HVAC units should be arriving soon, and we will be able to install them. We do apologize for the delays in getting these systems from the manufacturer and appreciate your patience during this time. -- Liberty Pointe Management
Smoke-filled apartments Smoke from neighbors' apartments will pour into your apartment, thru the doors, walls, utility closets, irritating your throat and eyes. Don't move here if you don't want to smell cigarette or other smoke.
Business response:
Hello, we apologize that the heat has been a source of frustration for you, as that's certainly not our intention. Please be assured that it remains our goal to provide our residents with the best living experience and service possible. We always extend an open invitation to our residents to contact us directly with any feedback or to report unsatisfactory conditions around our community, so please don't hesitate to call us directly or stop by the office to discuss this further. At your earliest convenience please give us a ... read more
Displeased New Resident I am a new resident at Liberty Pointe Apartments. I recommend viewing the actual unit you will be renting otherwise you may be unpleasantly surprised. I have lived here for only a couple of days and here are some observations : -Dead bugs in every room upon move-in. -Holes in the wall -Very filthy kitchen cabinets with black stains -Damaged kitchen cabinets -Equally filthy cabinets in the bathrooms -Stained bathroom cabinets -Unsightly floors in the kitchen and bathroom. I could actually see sand and ... read more
AVOID AT ALL COSTS First of all these building were built in the 60s and nothing has been renovated. Even the renovated units are barely renovated. The yards are filled with dog poop, trash is always overflowing and the people are just plain rude. The maintenance takes forever and usually doesn't fix things, just puts a band aid on it. The office staff MY GOD don't even get me started, although they did recently get new management and new staff (for the second or third time). I've complained multiple times about bugs in my u... read more
Business response:
Thank you for your candor. While it's disappointing that you're not experiencing the excellent living experience we strive to cultivate for our residents, we do appreciate your honest feedback. Please be assured that our residents' satisfaction remains among our top priorities. We would love to speak with you offline to review your concerns in further detail as well as discuss ways we can regain your confidence. Kindly stop by the office or give us a call at 877-645-4889. Thank you.
Worst Customer Service This place must be the worst place to live. My husband I decided to move in to Liberty Pointe and was recommended by the staff to apply online to save some money. The original staff we met at the site was pleasant and kind. We didn't know at the time of application we missed some information for them to run our credit. I admit that was our fault. Next day which was Friday 4pm I received the angry phone call from the staff name Esmeralda. She stated she liked to run our credit in the morning but because... read more
THESE GUYS ARE CHEATERS. I was a previous resident of university village apartments and leased the apartments from 9/9/2014- 9/8/2015 and gave a proper notice before vacating the apartment and vacated the apartments in time. But now after 1 year that is in November 2016 I get a call from collections agency that " you have not given a proper notice before vacating the apartment so the university village apartments or liberty pointe apartments had put a fine on you of $1950.00 ". When I am trying to call them since 2 months no... read more
Do not move here The only thing good about this place is that Its close to stores and it has a washer and dryer. We found a snake in our apartment and it took maintenance over three hours to come. The management are rude and it take months to get anything fix. There were bats always in our building. I regret moving here.
Bad customer service! Overall, very clean apartments. Washer & dryer in unit is a plus. Close to shopping, grocery stores, etc. The reason why I'm giving this apartment complex a negative review is because I went to see the apartment & the lady who helped me was very nice but they ran my credit without me paying the application fee for the application OR giving money for them to hold an apartment for me of which I never technically applied for! I filled out an app & had forget my wallet at work so I still filled out an appli... read more
Frequently asked questions about Liberty Pointe
How is Liberty Pointe rated?
Liberty Pointe has a 3.3 star rating with 79 reviews.
When is Liberty Pointe open?
Liberty Pointe is open now. It will close at 6:00 p.m.