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Lockaway Storage
- Self Storage
- New Braunfels, TX
About this business
Our Lockaway Storage - New Braunfels facility is conveniently located on FM 306, offering easy access to residential and commercial areas. Positioned between Big League Car Wash and La Sierra Apartments, our facility stands across from the Budweiser distribution center, making it easily recognizable. Moreover, we are just about a mile away from both IH 35 and HEB Plus, ensuring quick and hassle-free access for our valued customers. Regardless of your specific storage requirements, we offer a wide range of unit sizes that cat... read more
Location details
452 FM306, New Braunfels, TX, 78130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
It was very easy to get this storage especially doing everything online. However, staff was very courteous and helpful. Carla was awesome!
Just stay away! They never answer the phone. They just sent an email raising my rent from $80 to $92. Greed and poor customer service gets you no where.
I had written another review, and Susan H. said to call her so we could discuss the ridiculous increase in prices. The phone number that was given is disabled. I called the the number listed the site in New Braunfels, and spoke to them. They said that no one would contact me like that. Ultimately, I was told that since I had been there since 2017, I don't get the price new customers do. I have to pay $75 more per unit! So an extra $150 a month!
Since Access Storage became Lockaway Storage, my cost has increased 4 times. In less than 2 years, it's gone from $121 to $207. This latest increase was a jump by $48! I have 2 10×10 units, so $96 per month is a big hit to my pocket book. With the previous increase, I started looking for a new place,but decided it was too much of a hassle to move. Oh well.
I recently moved to New Braunfels and was looking for a storage. I looked around and finally went to Lockaway storage. That's where I was greeted by Carla. She was very courteous and friendly. She made me feel like I found a new friend. She's awesome and I would recommend this place for sure. Carla is the reason I chose this storage company.
Carla was great , quick and followed through on what she said she was going to do to make the process quick and easy!
Unprofessional company. Complete customer service failure. We tried to access our unit on a Sunday evening at approximately 6 PM. However, the keypad was completely dead and non-functioning. Several other customers were also there trying to access their units, but none of us were able to get in. We tried to contact the storage facility by phone, email and even Facebook messenger with no response. There is no in case of emergency phone number listed on the building. we returned Monday morning at approximately 7:30 AM still wi... read more
Terrible! New owners and they are rude and money hungry!! We loved our stuff out after years.
Frequently asked questions about Lockaway Storage
How is Lockaway Storage rated?
Lockaway Storage has a 4.9 star rating with 516 reviews.
When is Lockaway Storage open?
Lockaway Storage is open now. It will close at 6:00 p.m.