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Maciano's Pizza & Pastaria
- Pizza
- Shorewood, IL
About this business
Location details
850 Brook Forest Ave, Shorewood, IL, 60431, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 10:00 p.m. | |
| Tue | 11:00 a.m. to 10:00 p.m. | |
| Wed | 11:00 a.m. to 10:00 p.m. | |
| Thu | 11:00 a.m. to 10:00 p.m. | |
| Fri | 11:00 a.m. to 11:00 p.m. | |
| Sat | 11:00 a.m. to 11:00 p.m. | |
| Sun | 11:00 a.m. to 10:00 p.m. |
Manager Rob is incredibly unprofessional. Would not recommend this place to anyone. They canceled my order without even calling me and told me it’s not their fault that I didn’t see the cancellation email. No apologies no sincerity. Basically just said we canceled your order two minutes after you placed it. It’s not our fault that you didn’t see the email.
Business response:
Hi Gabby, We're so sorry to hear about your disappointing experience. It sounds like your interaction with Maciano's Pizza & Pastaria was less than positive and definitely not up to our standards. We'd love an opportunity to make this right for you. Please reach out to us at shorewood@macianos.com so that we can connect with you. Thank you, Maciano's - Shorewood
They delivered the wrong pizza when they finally did delivery the right one still charged my card for both pizzas
Business response:
Hello. If your issue has not been resolved, please contact a manager at shorewood@macianos.com or ask to speak with one at 815-773-0800 They can assist you with any questions regarding your charge disputes. Thank you for your business, and we hope to serve you again soon! Maciano's Pizza and Pastaria
RecommendedI ordered by phone and was told that my order would be ready for pickup in 20 minutes, and it was.
Business response:
Thank you for taking the time to rate us! We are glad you had a good experience with us and hope to see you again soon! Thanks, Maciano's - Shorewood
Recommendedlast delivery was over half and hour late. mozzarella Sticks ticks were so cold the cheese was. solid
Business response:
Thank you for taking the time to rate us! We are glad you had a good experience with us and hope to see you again soon! Thanks, Maciano's - Shorewood
I ordered a deep dish pizza it was very disappointing the crust was either stale or old the cheese was in Glob and the pizza arrived cold! It was also very expensive
terrible customer service
food was cold. took an hour when I live 5 minutes away. rude people
Business response:
Hi David, We're so sorry to hear about your disappointing experience. It sounds like your visit was less than positive and definitely not up to our standards. We'd love an opportunity to make this right for you. Please reach out to us so that we can connect with you and make this right. We value your patronage and hope to hear from you. Thank you, Maciano's - Shorewood
Phone person could not spell or find my street after 3 tries. Once the delivery got to my house they forgot a sandwich.
Business response:
We are so sorry that you had this experience. Please give us a call and ask for management so we can make this right for you. We appreciate your patronage and support of our small business and we hope to have the opportunity to serve you again.
Pizza was very greasy and crust was not done.
Business response:
Hi Lori, thank you for your feedback. We are disappointed to hear that you had a negative experience with us. To speak to the General Manager at regarding your concerns, please call us at (815) 773-0800. We would like the opportunity to make it up to you. We value your business and hope to serve you again.
Frequently asked questions about Maciano's Pizza & Pastaria
How is Maciano's Pizza & Pastaria rated?
Maciano's Pizza & Pastaria has a 4.6 star rating with 4,533 reviews.
When is Maciano's Pizza & Pastaria open?
Maciano's Pizza & Pastaria is closed now. It will open at 11:00 a.m.