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Mainstreet Credit Union
- Credit Unions
- Olathe, KS
About this business
Location details
14280 W 135th St, Olathe, KS, 66062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 7:30 a.m. to 5:30 p.m. | |
| Wed | 7:30 a.m. to 5:30 p.m. | |
| Thu | 7:30 a.m. to 5:30 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 12:30 p.m. | |
| Sun | Closed |
The WORST customer service experience I have ever had ANYWHERE!! I have been a member here for nearly 5 years. I cannot take money out if my account to pay the contractors working on my house. The bank flags my withdrawals EVERYTIME as fraud! Then, im told all I need to do is call and they will authorize it. I have spent over 2 hours on the phone and NO ONE WILL ANSEER!! Are you kidding me?? Im supposed to WAISTE 2 plus hour or more of my time each time I need to withdraw money?? NOT UNLESS YOUR PAYING ME!!! My ti... read more
Business response:
Hi, Tim. At Mainstreet Credit Union, we care about your experience and want to improve our member service. Is there anything we could do to make it better? Please call us at (913) 599-1010.
Been a member for awhile now and can say they are nice people. My disappointment comes from lack of common sense. I am disabled and a liability to any employer due to theses disabilities. I found a way to start a small business to one day come off benefit's and provide better for my family and have a business to pass on. I have direct deposit and was willing to have a direct payment taken from my account. I took 6 titles in for collateral, all to old they say. Then get denied for my past with other issues that are taken care... read more
Business response:
Hi, Aaron. We are sorry to hear about your experience, but we thank you for sharing this with us. We care, and we want to make this better, please get in touch with us at (913) 599-1010, we want to know more!
We came in and closed an account with $6000 in it. The lady that helped us, Miss Lee (?} made no attempt to salvage the account. She apologized about understaffing and other issues that the branches were all having. We did not feel valued or important.
Business response:
Thank you for providing your feedback and letting us know about this issue, David. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (913) 599-1010 and we'd be happy to help you out. Cheers, Mainstreet Credit Union
Hire employees,answer the phone calls,fix web site
Business response:
Thank you for providing your feedback and letting us know about this issue, Kenneth. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (913) 599-1010 and we'd be happy to help you out. Cheers, Mainstreet Credit Union
Do what the customer ask instead of telling what they can do.
Business response:
Hi, Dennis. At Mainstreet Credit Union, we care about your experience and want to improve our member service. Is there anything we could do to make it better? Please call us at (913) 599-1010.
It took forever to make my deposit- as if they were checking each bill by hand. I took out a deposit from one bank and put it in yours. I think the hold-up was because I was black, if a white male had made the deposit I don't think it would have taken as long. Please don't count me a criminal because I am a black customer, bad antics and it made me think twice about using your banking.
I ordered a debit card on March 27th at the downtown Olathe branch and your system said it was not ordered by you until the 14th of April. I have been without a debit card for three weeks and it is expected to take another 3 to 4 weeks. This is unacceptable when other banks will give you a new card on the spot.
Business response:
Hi, Holly. We are sorry to hear about your experience, but we thank you for sharing this with us. We care, and we want to make this better, please get in touch with us at (913) 599-1010, we want to know more!
Frequently asked questions about Mainstreet Credit Union
How is Mainstreet Credit Union rated?
Mainstreet Credit Union has a 4.6 star rating with 408 reviews.
When is Mainstreet Credit Union open?
Mainstreet Credit Union is closed now. It will open at 7:30 a.m.