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Mason Family Pet Hospital
- Veterinarians
- Mason, OH
About this business
Location details
770 Reading Road Ste B, Ste B, Mason, OH, 45040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I almost started going to you till I was warned by others that you hire vets that have been fired from other facilities for hitting and abusing animals. I hope other owners know that before they use you or stay with you.
Business response:
Hello Caryn. It is very unfortunate to hear about your concerns. It sounds like you may have received some misinformation, or are mistaking us for another clinic. We have a wonderful staff of veterinarians at Mason Family Pet Hospital, all of which have been with us for many years. Along with our staff members, our veterinarians are all dedicated to providing a high level of service to our clients and patients, and would never abuse or cause intentional harm towards any animal. If you have concerns about a specific veterinar... read more
We have 6 dogs and regularly visit Mason Family Pet Hospital for their well checks, vaccinations and anytime any of them have an issue. The doctors provide sufficient care and their prices are consistent with other vets in the area. They offer prescriptions at 30-50% higher than online pharmacies like Chewy. Their office will not communicate or work with online pharmacies electronically or otherwise. The office staff struggles with scheduling and general support. Consistently, they are unable to schedule our dogs togethe... read more
Business response:
Hello Ashley, we are sorry to hear that you are not satisfied with the level of service that you received yesterday when visiting our hospital for your pet’s wellness exam. At Mason Family Pet Hospital, we strive to see every client and patient we can in a timely manner and will do our best to accommodate clients who are running late or miss their appointment. After reviewing your account, we can confirm the appointment was scheduled for 4:00 PM. Our automated reminder system sent text messages the day prior and the day of ... read more
We were talked into a surgery for my 11 year old dog years ago that I did not want him to have due to his age. I had said no. They called me to change my mind. I trusted them. He never woke up from the anesthesia. I also was not allowed to see him until after he died, but was shown how well the cyst removal was when she removed the blanket that was covering him. My then 6 year old son could not stop crying. Neither of us were ready to see that. I was too in shock to speak. She added "Well, I guess we didn't discuss this outc... read more
Business response:
At Mason Family Pet Hospital, we value your feedback and would appreciate an opportunity to discuss your experience in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from, so we kindly ask that you give us a call at your convenience.
We went to Mason Family Pet Hospital for years, but I have to express my disappointment in their handling of our dogs end of life assistance. We were looking for guidance and all they wanted to do was run tests. He was 14 with Laryngeal Paralysis and I was simply looking to make home comfortable.
Rude staff and they judge you if you’re trying to take a more holistic approach. I’d rather pay more for a natural holistic vet than come here.
Business response:
Thank you for taking time to make a review. We are sorry to hear you had a negative experience at our office. Our goal is to provide excellent service, we are sorry to hear your visit was less than excellent. Our Hospital Manager, Tara would be happy to speak to you to discuss this further and understand how we can improve our service.
Frequently asked questions about Mason Family Pet Hospital
How is Mason Family Pet Hospital rated?
Mason Family Pet Hospital has a 4.7 star rating with 867 reviews.
When is Mason Family Pet Hospital open?
Mason Family Pet Hospital is open now. It will close at 7:00 p.m.