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Mason Pugh of Mutual of Omaha Mortgage
- Mortgage Lenders
- Reisterstown, MD
About this business
Location details
116 Westminster Pike, Suite 108-110, Reisterstown, MD, 21136, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Mason was great and very professional, but the process took much longer than expected. Also, the closing had to be rescheduled once because the first person assigned was just a notary and a lawyer was needed.
Business response:
I'm glad to hear that you found my assistance professional, Barbara. I apologize for the delay in the process and the inconvenience caused by the rescheduling of the closing. We strive to ensure smooth transactions and appreciate your patience and understanding. If there is anything more I can do to assist you, please feel free to reach out.
Verified by Mutual of Omaha Mortgage
Mason went above and beyon. He kept me updated on everything. Super nice guy!
Business response:
I'm thrilled to hear that you had such a positive experience, Essie. It was a pleasure keeping you informed throughout the process. Thank you for your kind words!
Verified by Mutual of Omaha Mortgage
Ironically enough, I made the mistake of inquiring on a HELOC on Lending Tree and was bombarded with calls, texts, and emails. Mason called and I was less than pleasant to him initially, but after he explained why I was receiving all these calls he told me to save his personal number in case I ever decided to move forward. I did, and he took care of everything professionally and in a very timely manner. Jennifer was also very helpful and a pleasure to deal with.
Business response:
I'm glad I could assist you with your HELOC inquiry and provide clarity on the situation. It's great to hear that everything proceeded smoothly and efficiently. I will also pass your kind words along to Jennifer. Thank you for choosing Mutual of Omaha Mortgage.
Verified by Mutual of Omaha Mortgage
Mason explained everything about the loan and it was very professional, he was there when I had any questions and concerns and had answers in a fast manner
Business response:
I'm thrilled to hear that you found my explanations clear and professional. It was a pleasure assisting you with your loan process, and I'm glad I could address your questions and concerns promptly. Thank you for your kind words and for choosing Mutual of Omaha Mortgage.
Verified by Mutual of Omaha Mortgage
Your guidance thru the procese and your patirnce with me.
Business response:
I'm glad to hear that my guidance and patience were helpful to you during the process. It was a pleasure working with you. If you have any further questions or need assistance, feel free to reach out. Thank you for choosing Mutual of Omaha Mortgage.
Verified by Mutual of Omaha Mortgage
Mason was so professional and personal at the same time. He went above and beyond to help me! I highly recommend him!
Business response:
I'm thrilled to hear that you had such a positive experience, Cynthia. It was a pleasure to assist you, and I truly appreciate your recommendation. Thank you for your kind words!
Verified by Mutual of Omaha Mortgage
Mason did a good job but the process outside of him was very disappointing. They kept getting the spelling of my wifes name wrong, the communication was absent, they kept getting my wife's e-mail wrong even after sending to them twice, and the process took very long. Also there was no one avalible to answer question for the nortary while signing papers. The suspervisor that we talked to was very unpleasant and couldn't answer the question the nortary had. She was displeased with the service from Mutual of Omaha.
Business response:
We appreciate your feedback, Eric. It's great to hear that Mason did a good job; however, we're sorry to learn about the challenges you faced with the process. We apologize for the errors in communication and the inconvenience this caused. Your experience is important to us, and we will address these areas to improve our service. Thank you for bringing these matters to our attention.
Frequently asked questions about Mason Pugh of Mutual of Omaha Mortgage
How is Mason Pugh of Mutual of Omaha Mortgage rated?
Mason Pugh of Mutual of Omaha Mortgage has a 4.7 star rating with 16 reviews.
When is Mason Pugh of Mutual of Omaha Mortgage open?
Mason Pugh of Mutual of Omaha Mortgage is closed now. It will open at 9:00 a.m.