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Medical Imaging Associates
- Radiologists
- Idaho Falls, ID
About this business
Location details
2265 E Sunnyside Rd, Idaho Falls, ID, 83404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | Closed |
Responsive, helpful and love the phone app reminder. Having a busy schedule, life gets hectic and their appt was a great reminder to pay due balance.
Business response:
Your review made our day! A big thank you for taking the time to share your positive feedback.
prompt, professional
Business response:
Thank you for providing a review. We set a high standard for ourselves and we're thrilled to hear your feedback!
Love your doctors, love how simple it is to pay online. It takes a while to get the report back. Most radiology reports come back in about 24 hours. Everything else is great!
Business response:
Thank you for providing a review. We set a high standard for ourselves and we're thrilled to hear your feedback!
Tapping the link on my phone led to payment flow as expected. However, after inputting all information, an error occurred and it was unable to process. It worked on desktop. If you provide a text link, mobile payment should be seamless and this was not
Business response:
We sincerely apologize for any inconvenience and appreciate your feedback. Please don't hesitate to contact us at patientfeedback@radpartners.com for immediate assistance.
The billing web page was impossible to use to obtain details of charges. The phone number listed to seek assistance was inoperative for most of the day. When the phone number finally worked, the person answering was very polite and helpful but the voice was so heavily accented as to be very difficult to understand.
Business response:
Thank you for taking the time to share your feedback, as it helps us identify opportunities to improve. We sincerely apologize for the inconvenience with the website. If you have any additional billing questions or concerns, please contact us directly at patientfeedback@radpartners.com, and our team would be happy to assist!
Your billing is horrible . All my wrong information in there in which the hospital gave you the right information. Send me a bill that’s past due and didn’t come to my address. People at the house 8 miles away. Got a hold of me horrible horse.
Business response:
Thank you for bringing this to our attention. We would like to work with you on a resolution. At your convenience, please contact us at patientfeedback@radpartners.com and we’ll be happy to assist you further.
Texting scams abound these days in case you are not aware. Seniors especially are targeted by these scams. Your cold contact with a link to pay a bill was a definite red alert, and it took me several hours to verify the legitimacy of this text message. The “mdbillpay.net” website has a trust value of 30% when looking at scam alerts. When I called the business office to confirm this billing, I get a person with a heavy foreign accent asking for my account information. I called several numbers trying to speak to someone in the... read more
Business response:
Thank you for sharing your feedback. We understand that everyone has a preferred way of communication. To clarify our billing cycle: we send a digital statement first via text for speed and convenience. If it remains unpaid or unviewed, a paper statement is automatically mailed to your address on file. We are happy to update your preferences or verify your contact info. Please reach out to us at patientfeedback@radpartners.com so we can ensure you receive future statements exactly how you prefer!
Your receipt needs improvement. The logo is too big and the amount is too small.
Business response:
Hello and thank you for bringing this to our attention. We appreciate your feedback, as it helps us identify areas for improvement. We will share it with our team.
Frequently asked questions about Medical Imaging Associates
How is Medical Imaging Associates rated?
Medical Imaging Associates has a 2.7 star rating with 250 reviews.
When is Medical Imaging Associates open?
Medical Imaging Associates is closed now. It will open on Monday at 9:00 a.m.