Orkin

Did H 

on BBB

a year ago

Horrible customer service. Horrible service! I am a new customer and received the worst servicer from them. The manager did not handle the issue as he advised - all he stated was he put in a request. The price I signed up for was doubled. I would not recommend them their servicers or to do business with them. 

Robert and Sheila C 

on BBB

a year ago

I hired Orkin at the being of year. There are two homes on this property. My son's house has the bug issues, my husband and I live in separate house. We were told Orkin would be out regularly till his problem is resolved. At the being they came out in 6 wk routine, then after the last treatment in early spring I called, and they never showed. I called again and was told they had labor issues. My husband and I were out of town. But my son was here to let the technician in if they came. They never called never showed. I call i... read more

Matthew L 

on BBB

a year ago

This company is a joke. I called to have them come out same day and treat a rodent issue and the main number signed me up, sends me out a contract and promises me timeframe for service to come out and even takes a credit card. Shortly after I get a call from some rude woman in the local ******* office that the main number doesnt control scheduling and they cant have someone out till next week?? I called and cancelled my contract immediately and went with Terminix. This company over promisese and from what I am reading on the... read more

Erica O 

on BBB

a year ago

I am very disappointed with the service that Orkin provided at my home. I had only one appointment and was so disappointed from start to finish. I asked for a different technician for the next visit but they couldnt arrange this bc the manager was unresponsive and would not call me back. I asked to reschedule my 2nd Appt bc I would not be home and didnt want to leave my back gate open. On the day of the original Appt I got a confirmation email stating the Appt was confirmed for that day even though I called to reschedule. Th... read more

Don F. 

on BBB

a year ago

Hired Orkin for a one time visit to spray for ants. **** (Service Tech) showed up on time, performed his job and billed me $408, which I paid cash. He also said that a follow up visit at no extra charge, would be done in a few weeks. **** came back a few weeks later and resprayed area. Later that month, I received a bill for $175.99, which I called **** to ask why. **** said to ignore it and I did. I should also mention that Orkin charged my credit card for the initial visit charge of $408, but after calling them, they reimb... read more

Julie E 

on BBB

a year ago

Satisfaction guaranteed? Nope. Technician came out to set traps for rodents and was asked to go under the house to assess damage and extent of the infestation. He refused to go under the house. We had already set 3 traps in the garage--he added one to it and then put one just inside the crawlspace. Two traps. That's it. We had difficulties getting him to come and reset traps with trapped rodents where the garage started smelling like rotting flesh and the live rodents were eating the dead ones. Also, our contract payment agr... read more

Candis N 

on BBB

a year ago

Been with Orkin for a good 4 years. The customer service has declined. Recently I had a scheduled service. The company has both my number and my husband's number on file. I was at work but my husband and kids were home. I wasn't able to take the techs call when he called, as I was at work. He never called my husband, whom was home.The tech showed up 30 mins late....parked across the street with his hazards on for about 10 mins and left.I was then charged ****** for nothing. Per the customer service the tech states he sprinkl... read more

Christopher O 

on BBB

a year ago

I purchased a bimonthly pest control service roughly 10 months ago. It was made clear I wanted my treatments done in the evenings while I was home from work due to him having to enter my home while my wife and kids were there. The first treatment was great and went as expected then the technician started calling/texting me to reschedule. Once he done it that first time it was the same scenario from then on. Ive had a busy day can I reschedule? Im running behind can I spray your yard and come back next week and do inside I lo... read more

Alli W 

on BBB

a year ago

Hired them to do a spider extermination at a new home we just purchased. They charged $300 for this one-time service.I was at the property a week later, spiders still running around, as well as several other varieties of insects (silverfish, carpet beetles, moths mostly).The treatment receipt states a "money-back guarantee"Obviously, I was less than impressed only one week later with no results.When I attempted to contact the company, the phone was not answered, and VM was full.They finally called me a week later and offered... read more