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12701 Van Nuys Blvd, Ste B2, Pacoima, CA, 91331, United States
Get directionsI called Orkin to take care of my pest issues I was having at my business that were driving me insane! Customer service was amazing and they were very communicative with me throughout the whole process which made it easy. The technician was very respectful and understanding. I highly recommend Orkin to take care of your business. Thank you Jennifer and the rest of the management team at Orkin.
Great management team in this location, they really make the difference with my last pest control company. They control my pest on the first visit and the Technician is polite and professional
These are incredible people that care. This location treats businesses with respect and as if it's their own. Absolutely love them and highly recommend their service.
I'm really happy with this service. We started seeing roaches inside the house on occasion. I keep a very clean house, and they were coming in due to the heat and probably any other reason. After the first visit it did not happen again. They did a follow up two weeks later and we have had no issues. The service tech, Juan, was excellent. Very knowledgeable and sweet and did a thorough job.
They didn't solve our specific pest problem, I'm not actually sure they did anything. One person said they were running a few hours behind schedule, another person said they came and serviced the house but no one saw them. Didn't receive an invoice so assumed they didn't come. Either way the original pest problem persisted. Two months later an invoice was emailed and within two weeks I'm getting multiple phone calls saying that the invoice is overdue. Will not be calling Orkin in the future.
Business response:
Good Afternoon. My name is Alonso and I am a Service Manager for Orkin Pest Control. Would you have time to speak with me. Please let me know at your earliest convenience.
RUDE RUDE RUDE Sean of North Hollywood branch disappeared during our call. Ghosted mid-convo. Ultimate rude behavior. I guess when I said I wanted one and done, not a repeat contract, there wasn't enough in it for Sean/ORKIN. I'd give zero stars if I could UPDATE: I see Alonso commented on my review and offered to chat. Like the saying goes, a dollar short and a day late. Alonso, take a look at all of the one star reviews ORKIN has received. The reviews do reflect how you all do business and it is BAD. A reputable co... read more
Business response:
Hello Nancy. This is Alonso with Orkin. I truly apologize for the type of experience you encountered. It is not who we are or what we do. Is there anyway I can speak with you and discuss further your experience? Please advise.
I've called Orkin twice for a free quote for a pest control and have been told that someone would get back to me to schedule an inspection, however, no one ever calls back. What is going on with these people?
It is 5 am and I have not slept my management co thout they were hiring a professional co far from it they don't know what's going on with there employees since last year Orkin was supposed to come out to our units to treat outside the idiot they had doing our place would just sit in there car the rare time we saw him they were also supposed to come into 2 units a month also did not happen I asked when was the last time someone was out here she said I will call u back she did not ever answer the question moving forward then... read more
I am a decades long - and now former - Orkin customer. I stayed with them only because I was lucky enough to have excellent technicians service my home. I had to fight to keep them since management would sometimes just change my service person with no notice to me. Or they would change my service date or time without checking if that would work for me. It usually came as a surprise, with no reach-out. I don't believe that service people are interchangeable. I have a trusted relationship with service people that come to my ho... read more
Business response:
Hello Judy, we truly appreciate your feedback and want to make sure that we are doing everything possible. my number is 8182943561 and my email is Varmas@orkin.com we are in commercial and not residential i can forward any concerns to residentioal.Z
Orkin has a 3.2 star rating with 29 reviews.
Orkin is open now. It is open 24/7.