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Pacifica Senior Living Burlingame
- Assisted Living Facilities
- Burlingame, CA
About this business
About Us Pacifica Senior Living Burlingame SENIOR LIVING: BEYOND YOUR EXPECTATIONS Welcome to Pacifica Senior Living Burlingame, a premier retirement living community offering Respite Care, Assisted Living, and Memory Care in sunny Burlingame, California.
Location details
250 Myrtle Rd, Burlingame, CA, 94010, United States
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We picked this community because it's friendly, clean, caring and the price. I would recommend to others.
Business response:
Hi Kathy, thank you for leaving this detailed review about your experience with our community! We always strive to provide top quality service and are pleased to hear that you enjoyed your experience here at Pacifica Senior Living Burlingame. Thank you again, we hope that you have a great day!
We toured Pacifica Senior Living Burlingame during our search for an Assisted Living facility for our loved one. The staff at this facility was welcoming. They offer physical therapy in-house. The facility is older, the elevator is older also. Their resident rooms are older and in need of upgrades (ie: heater in wall, older appliances, old lighting, old bathrooms).
Business response:
Thank you so much for sharing your experience with us! We appreciate you taking the time to leave us a positive review.
The care staff at Pacifica Senior Living is very friendly - but they are considerably understaff and stretched. My dad fell a few times and was discovered in his room. They sent him to the hospital and never contacted his wife.
Business response:
One of the most heartbreaking issues to face is the decline in the health of a parent so we thoroughly reviewed the events that you mention in your comments. Due to HIPPA rules (Health Insurance Portability and Accountability Act), we are restricted from commenting regarding a current resident’s care. However, we do take the word “care” seriously and seek only to offer families the best possible support including ongoing follow-up when phone calls are not answered
We picked this community because, of the location, cost and your representative recommended it. Care staff has been good but communication to me about supplies needed and medication refills could be a little better. All in all I'm satisfied with the care my Mom is receiving.
Business response:
We are so glad our team could exceed all of your expectations. Thank you for taking the time to leave this positive review for our community! We look forward to seeing you again at Pacifica Senior Living Burlingame!
Enjoyed every visit at Atria Burlingame. Super nice staff and rooms always clean. Excellent care givers.
Business response:
Concha, thank you for your kind words and this wonderful review! We look forward to your next visit. Take care!
We chose Atria Burlingame because of the location, price, and the friendly staff. The room sizes are a little bigger than the ones that I saw at other places, she does have a private studio. Overall I would recommend them to others who are looking, the staff feel like they are family.
The people and staff are excellent. They're very warm. That's why my loved one chose Atria Burlingame. He feels very comfortable there. It doesn't feel institutional. It's a great, pleasant location across from a park, with lots of foliage and trees. Whenever I've been there, it's always clean, including the unit he's in. It's a good place.
Business response:
Marcella, we appreciate your positive review of your recent experience with us! Thanks for taking the time to share information about your recent visit. Have a great day!
Our experience with Atria started off good but then gradually went downhill. There was a dramatic price increase from the time we moved her in to the time we moved her out, that is why we had to leave because it just got too expensive. The food started off great but then even before covid it got worse and worse. They did have a lot of good social activities here and really did their best during covid to try and keep residents stimulated and engaged.
Business response:
Thank you for your review!
Should improve the quality of the food. Too much pork. Should provide more good quality beef.
Frequently asked questions about Pacifica Senior Living Burlingame
How is Pacifica Senior Living Burlingame rated?
Pacifica Senior Living Burlingame has a 4.8 star rating with 184 reviews.
When is Pacifica Senior Living Burlingame open?
Pacifica Senior Living Burlingame is open now. It is open 24/7.