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Palo Verde Spa & Apothecary at Andaz Scottsdale Resort & Bungalows
- Spas
- SCOTTSDALE, AZ
About this business
Location details
6114 N SCOTTSDALE ROAD, SCOTTSDALE, AZ, 85253, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | 8:30 a.m. to 7:00 p.m. |
Horrible!!! Was told we would have food and beverage service at the pool. Was there for 3 hours no one ever came. Front desk inside spa was not staffed. Each time we wanted a drink we’d come in from pool and wait at least 5 min for spa staff. Had to knock on a staff door to find someone. We ordered drinks was told they’d be delivered to pool. Waited 30 minutes went back inside spa and they were sitting on desk with no one around. Massage was good. If looking for a spa day this isn’t the place.
The massage itself was great. The only problem was the therapist talked the whole time which took away from my relaxing. The massage was also expensive so to not be able to fully relax was disappointing.
Business response:
Hello Ms. Payne, Your detailed feedback is extremely valuable and we appreciate you taking the time to express your concerns. We regret to hear your experience fell short of our standards and we will most certainly use this feedback for coaching and growing opportunities. We’ve reached out to you directly to address this matter. Sincerely, The Palo Verde Spa & Apothecary Management Team
My massage was great. However, the steam room was not working and I travelled from out of town for the full spa experience so this was a dissatisfying.
Amazing facial!
Best massage and facial I’ve ever had!
Excellent facility. Staff was super friendly and helpful. Massage was very nice. We've already booked another service.
Excellent! Staff is wonderful. The service was perfect. One of the best I've ever received.
was just ok for that price.
I liked my masseuse, but the overall experience was disappointing. It was not a true spa atmosphere. The robes did not fit. I did not get the kind of service I paid for. I advise people looking for a relaxing experience to go to a different spa — there are many others nearby.
Business response:
Hello Ms. Davis, Your feedback is extremely valuable and we appreciate you taking the time to express your concerns. If willing, we would love to connect regarding the specifics of your visit, as we want to learn from our shortcomings and make improvements. Regarding the robes, we want you to know we have been continually working on securing others. Unfortunately, with the current state of the world lead-time for receiving ordered products such as robes has been significantly delayed. We sincerely apologize and again would ... read more
Frequently asked questions about Palo Verde Spa & Apothecary at Andaz Scottsdale Resort & Bungalows
How is Palo Verde Spa & Apothecary at Andaz Scottsdale Resort & Bungalows rated?
Palo Verde Spa & Apothecary at Andaz Scottsdale Resort & Bungalows has a 4.9 star rating with 794 reviews.
When is Palo Verde Spa & Apothecary at Andaz Scottsdale Resort & Bungalows open?
Palo Verde Spa & Apothecary at Andaz Scottsdale Resort & Bungalows is open now. It will close at 7:00 p.m.