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Pediatric Associates - Trinity
- Pediatricians
- Trinity, FL
About this business
Location details
10710 Florida 54, Trinity, FL, 34655, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Called for a virtual appointment. Although we've been a patient for years they had all our information wrong. It was corrected or so I thought by the scheduler. She said we'd get a text to check in & within 30 minutes a link. I got the check in text & going through it information was still wrong so I again updated it. Never received the link but got a call from the nurse asking if we were rescheduling or was I planning to log in. I apologized & said I hadn't received a link. Turns out I should have been told to download an a... read more
Business response:
Rachel R., we apologize for not meeting your expectations. Our goal is to make every aspect of your visit conclude with a positive experience. Please know you can reach out to us at 954-414-7745 or send an email to customerservice@pediatricassociates.com to discuss your experience in greater detail. Thank you.
This place is a piece of work. Have a sick kid and want them to see their pediatrician asap? HA! Please wait 3-4 days, it's the earliest we can get them in. Need a shot for your kid? Plan to wait 30-45 minutes UNTIL someone even enters the room... 60-minutes later, you are finally getting service that is then rushed. Want to speak to your pediatrician direct? HA, no... you deal with incompetent call center. Biggest mistake was coming here for our child. Such a liability.
Business response:
Nicholas R., we apologize for the experience that led to this 1-star rating. We know some time has passed since your review, but our customer service team is eager to offer assistance. If you're willing, please call us directly at 954- 414-7745 or customerservice@pediatricassociates.com and we will do what it takes to rectify the situation
This place treats you like a literal assembly line. There is no consistency, no specialized care, you're kids is just another illness. You can't ever call without spending 10 years in their automated services then leaving a message and having someone call you back that doesn't even work at the office. It's really had when your child is seen and you can't even speak to the doctor or call to leave a message for them. They have an app, great. Honestly your kid deserves better.
Business response:
Stephanie M., thank you for sharing this review! We will certainly share this information with our office management team. Please know you can always contact us at customerservice@pediatricassociates.com.
Let's normalize appreciating your patients time how Doctors demand their time to be appreciated. If we (patients) are late to appointments, doctor offices are quick to cancel or charge a fee. However, when we (patients) are sitting in the waiting room for what has now been over 30 minutes all we get is I'm sorry, they should be with you shortly. This is ridiculous! How about we work on not trying to book as many patients as possible and get your scheduling correct. It's no way I should have to be in a waiting room or waiting... read more
Business response:
Coasties W, we do acknowledge the fact that we have unforeseen wait time variances and how this can inconvenience you. Please know our staff is working hard to make sure our patients are seen in a timely manner. Nonetheless, we appreciate your feedback on this matter.
Where do I begin? Let's start at the beginning... The only reason we ended up at this pediatrician is because our daughter was born in a birth center instead of a hospital. For some reason, many pediatricians in the state of Florida won't accept infants that were born outside of a hospital environment (yet another reason this state is absolutely ridiculous, but that's another story for another post). Pediatric Associates of Tampa Bay was the only one in our area that would accept our daughter as a new patient. When I wa... read more
Business response:
Jason, our office team is committed to providing excellent patient care. We take all comments seriously and would like the opportunity to speak with you. Please give us a call at 954-315-5770 or send an email to customerservice@pediatricassociates.com at your earliest convenience. Thank you.
This place is ridiculous. There is one receptionist who is awful. She's unprofessional. She doesn't seem to know what she is doing and she's passive aggressive to patients checking in. She couldn't find my son in the system and we've been here several times. She asked me to verify my information which is Normal. What isn't normal is that I had to tell her this four or five times before she would listen to me. She told me I didn't have an appointment. I am aware of that. That's why I am at said walk in clinic. I w... read more
When I first started taking my two kids here a couple of years ago it was great. My sons loved Dr Pineiro and did not mind going to the doctor. Dr P went out on maternity and things got bad from there. Whenever we made an appt we are always switched to another Dr. I have preferences on who I use, so when I take the time to book an appt with that DR that is who I want to see. The MAIN REASON I am choose to find a different doctor for my children is the medical assistants lack of knowledge, professionalism or knowing how to ... read more
The only reason I'm giving a star at all is because it doesn't let you give zero, and the nurse was very sweet. After arriving with my 4 month old daughter we stood at the reception desk for approximately 15 minutes with no one in front of us waiting to be checked in. The lady who then checked us in was not even remotely friendly or welcoming and I believe her title was office manager or assistant office manager. After checking in and waiting another 60 minutes, I went up to the desk to ask how long approximately it was goin... read more
Frequently asked questions about Pediatric Associates - Trinity
How is Pediatric Associates - Trinity rated?
Pediatric Associates - Trinity has a 4.4 star rating with 957 reviews.
When is Pediatric Associates - Trinity open?
Pediatric Associates - Trinity is open now. It will close at 9:00 p.m.